Read all about it!!! The current IBM Systems Journal explores and explains all aspects of IBM Service Management. We hear from IBM executives and technical leaders about service management architecture and platforms and how it relates to and extends current trends in ITSM (information technology service management).
Especially noteworthy is the autonomic computing article. This article focuses on the autonomic computing architecture and how autonomic computing delivers value through a set of ITSM-based case studies that address problem determination, impact assessment, and solution deployment.