IMLillianLei 120000CR7P Visits (1869)
Here are the steps you may follow to collect the support information:
1. Login to the PIM installation server side as your PIM user.
2. Run the $TOP$ ./pimSupport.sh -l all -b -p aaaaa.bbb.ccc
You may use the following parameters. Note the value after parameter "-p" is the PMR number separated by "." instead of ",".
Here is an example output:
Software and System Stack: starting....Done
Setup and Configuration: starting......Done
Implementation & Deployment: starting..Done
Runtime Statistics: star
Collecting information on DB2
All results can be found in [$TO
3. Ftp the output file from this location to our support ftp server.
This collected the PIM and GDS logs, customer stack, and configuration information.
Here is a documentation with information on how to ftp the file to our ecurep ftp server. See "EcuRep: Attaching Files to your PMR" section.Technote: Electronic Service Request and ECuRep tools help manage PMRs
For detail explanation of the pimSupport.sh parameters, please visit this InfoCenter page:
You may download the MDM v11.0 eGA from the IBM Passport Advantage website:
Here is the MDM v11.0 InfoCenter, where you can find all product related documentation:
Find out what's new in MDM v11.0:
Here is the important system requirement technote for MDM v11.0
BJQP_David_Fajardo 270000BJQP Visits (1205)
100 Tech Tips, #59: Collecting the right data for MDM Support team
PD Collector tool is a great way to collect all the information MDM Support Team will need for investigation purposes.
Please note this PD Collector tool (Problem Determination Tool) is available from MDM Server 902 onwards.
All you need to do is running the "mdmsupport.sh" script with any of the available options.
Here some examples:
- mdmsupport.sh --collect=mdm (collects info from MDM layer)
- mdmsupport.sh --collect=appserver (collects info from the Application Server layer)
- mdmsupport.sh --collect=dblogs (collects info from DB layer)
- mdmsupport.sh --collect=system (collects system metrics info)
You can fin more information at:
kdillon 20000024FQ Visits (934)
JunGuo 270006BN0K Visits (375)
Today, we're please to share three newly published support newsletters for three of our top Information Platform & Solutions products: InfoSphere Information Server, InfoSphere Master Data Management, and InfoSphere Data Replication!
In each newsletter, you'll find three sections:
You can subscribe to any of the newsletters by emailing email@example.com with the subject: Subscribe + Product Name (Info Server, MDM, or IIDR) to receive a copy directly in your inbox. You can also provide feedback on the usefulness of the newsletter by clicking on the five star rating or leaving comment.
Happy reading! Here are the links to the newsletters: