Product: ITCAM for Microsoft Applications - Monitoring agent for Microsoft SQL server (MSSQL) Objective: Monitoring agent for MSSQL Server connects to the SQL server instance using a specific login user and password. Here we will take a look at the agent configuration panel for specifying an authorized user and authentication method with which agent should connect to the SQL Server instance. Note: The login user of the agent must be granted permissions by the SQL Server administrator. If required permissions are not granted to the user, then... [More]

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Here is a tip if you are using ITCAM4Tx with ISM agent and its http/s monitor, with page (url) field longer than 64 characters : When you configure a HTTP(S) monitor using TEP ISM Configuration GUI, if the page parameter is longer than 64 characters, ISM configuring GUI page accepts it, but in TEP client GUI, the "Page" column  is cut to 64 characters. You may have potentially set your own situations to raise alarms when targeted URL/Page is not available.. And you... [More]

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                                                                              Problem title: Unable to authenticate to the TEPS after port modification. Running the Tivoli Enterprise Portal... [More]

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In this blog I will explore the data source connections used by ITM when running on a Windows host and take you through the steps I recently used to troubleshoot a problem connection between the warehouse proxy agent and a remote Tivoli Data Warehouse (TDW). One distinction that is important is if you are using a 64-bit Windows machine, you may have two sets of DSN (Data Source Names) defined for both 64-bit and 32-bit applications. If the HD agent is installed as a 64-bit application, you will want to focus on the DSN settings found when... [More]

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Hello folks,   So sometimes we get a PMR from a customer where they're having problems with their Content Store.  The first question we're going to ask you in this instance is "What database are you using for your Content Store?"    Now this is an important thing for a number of reasons, the primary one being that if you're running Derby then IBM support won't help you with your issue until you move to a supported enterprise dbase such as Oracle or DB2 (And if you ARE still running Derby, please... [More]

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If you are wondering how to change the ITCAM Extended Agent for Oracle Database (product code: rz) clustering and positioning in the TEP navigator, this blog will give you the steps on how this can be done.   Step 1)  Change the agent configuration environment variable "CTIRA_HOSTNAME" to provide an alternate hostname qualifier.                 a)  Open the agent configuration file.... [More]

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ISM agent status = "out of sync" appears in TEP ISM Configuration GUI. What should I do?   1) If using the 'Agent resync' button didn't help, review first this technote : http://www-01.ibm.com/support/docview.wss?uid=swg21619290 Review also the other technote links included in it, as this could help you to sove your issue.   2) You can also use 'ismconfig' CLI and try to resync the... [More]

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Here are some tips concerning ITCAM for Transactions Tracking with Tx collector (TU) / Tx reporter (TO) agents used.     A)  Are you planning to use ITCAM For Transactions Tracking to monitor your portal application ? Yes? Here is some tips for you. A1) Components to install : Generally, you install a Data collector plug-in associated to your domain on the Application Server system; for example if you want to... [More]

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View the latest IBM Application Performance Management questions on our forums and see the answers provided...   IBM Performance Management forum - Week of Jan 30th How can I monitor APM's component availability? Hi IBM Is there a way to monitor APM's availability? I know I can get a job scheduled that can run the APM STATUS command every 5 mins and alert me if any of the status is "stopped" or failed.. Is there any other way? Is there a way similar to below? If not, how would I monitor APM's availability.. We have... [More]

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Hi and Welcome to the IBM Monitoring Academy Newsletter February Edition In these monthly newsletters we are aiming to share with you our high value content, recent updates and any information you might have missed. It will all be hosted here with external links within the blog so please have a read. Newsletter Video If you prefer to watch and listen rather than read, we also have a video version of the Newsletter which can be found at the link below on our Youtube Channel.   Direct YouTube Link:  https://youtu.be/d2B4WElQjqI  ... [More]

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ITM 6.30.07 and using the ORACLE SUN JRE 1.8 it could happen,  that the JAVA Webstart (JWS) is failing with an exception like:           JNLParseException[ Could not parse launch file. Error at line 36.]              at com.sun.javaws.jnl.XMLFormat.parse(Unknown Source)              at com.sun.javaws.jnl.LaunchDescFactory.buildDescriptor(Unknown Source)        Caused by: org.xml.sax.SAXParseException;... [More]

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Hello folks,   So this time we're going to take a look at TCR/Jazz and Single Sign-On (SSO).  Recently I had a PMR from a customer who had two JazzSM servers on two discrete servers, both with TCR installed, both configured to use one central Content Store.   The issue they were seeing was that when they logged into their first server and then navigated into the Common Reporting page, it worked just fine and they were automatically logged in, no problems there.  However, on the second install, they had another login... [More]

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IBM Tivoli Composite Application Manager for Transactions ~ How to do stuff ~ By Kevin Baldwin - How to..... Understand Response Time measurements seen in RRT workspaces for RPT playbacks   The data available in Robotic Response Time (RRT) workspaces in the TEP is determined by the type of script being run:     Robotic script type Client time Network time Server time BSD Oracle ERP scripts Yes Yes Yes Rational Performance Tester Citrix Yes No No Rational Performance Tester HTTP/HTTPS Yes Yes Yes Rational Performance Tester SAP... [More]

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Hello folks, It's a new month and I'm back again with another quick blog for TCR that I hope you'll find useful. Recently I had a customer who was trying to install TCR 3.1 on Linux using IBM Installation Manager and he was trying to do this as a non-root user .  This was failing with an error of -   Failed in Configuring Reporting Services DB   This was failing before any actual TCR files were laid down, so all we had to work with were the Installation Manager logs.  Now to get to the root of this, you might... [More]

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