Continuation of ITCAM4Transactions - AMC - Best practices and pitfalls (Part 1) blog :   13) Issue : The "Applications" folder does not appear in TEP portal . Under TEP client GUI ->  Navigator -> <T3 node> -> Application Management Console : there is no "Applications" folder.   example of good view in TEP Navigator:             Sometimes, the above "Applications" folder attribute doesn't show up.   Possible solution : a) check first that the t3... [More]

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So you've been working on your WAS Agent and can't figure out why the Data Collector and Agent are not connecting to your APM server.  Your friendly support L2 engineer suspects that the problem may be on the agent side, and has requested that you collect the Agent and Data Collector logs and upload it to your pmr.    To do this, you will need to run both pdcollect and kyncollect.sh scripts to get all the WAS agent and DC diagnostic, config and logs data.  Here are the super easy steps to do just that, it should take... [More]

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1) WRT does not report in TEP, under the "Transactions" view, an expected Transaction that is defined with some Filters configured in AMC configuration editor settings.   Filters defined to report this transaction, under the Filter tab : URLHostName = <host> URLPath = <path> URLFile = <file>   Example below:                                             Expected good results as below, where the... [More]

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Hi folks,   So today we're going to talk about ITMSuper and one way you could use it, and another reason or two why you shouldn't and what's available to replace it.   Let's start with ITMSuper and Internet Explorer v10 onwards. It's possible that login window in ITMSuper might not appear when you're using IE10/11 as your browser. The way to get around this is to enable compatibility view.  If you press F12, you'll see a whole lot of stuff pop up at the bottom of your screen, that's fine, you can... [More]

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Hello again folks,   I'm back once more with another quick little blog that I hope might help some of you out there. It's a bit of an odd one, but hopefully it'll mean you don't need to log a PMR with us to get it clarified.    Sometimes you might see the message " KDS9141I " in your logs.  Okay so far, right?  Well, sometimes you'll have an instance where this message will display the wrong HTEMS address.  This only seems to happen after the RTEMS has switched from one HUB to another.... [More]

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This issue was first reported in an earlier post, specifically addressed for changes done by using the VI editor:   https://developer.ibm.com/answers/questions/381184/http-agent-reports-website-offline-after-editing-h/   However, other editing tools do not provide mechanisms to preserve the i-node number of the target file. (As explained above, KHT agent uses the file pathname to generate the i-node) For example, in order to alter the httpd.conf file you can use SED as follows:   sed -i "s/^old/new/g" httpd.conf  ... [More]

If you upgrade the ITCAM for Application Diagnostics on z/OS to 7.1.0.4, you may notice that  the DC no longer can  connect to both the MS and the z/OS TEMA.  If you remove that APAR and go back to the previous version, you will see the issue go away. The reason for this is that here was a packaging problem in PTF UI44781 in FP4. This was fixed with 71 FP4 IF1, so upgrading to this version, PTFs: UI50238 and UI50239, will resolve the issue. 

In several instances many TCR users upgrade from 2.X to 3.X release. The one thing that is useful in such scenarios is to migrate the content store. I will highlight these steps with screenshots in the following post:   Login to the reporting portal, ensure the report is part of My Folders for test users Click Launch > Administration Select Configuration Under this selection go to Content Administration Click "New Export" icon Enter a suitable name for the backup folder Make the highlighted selections on the next screen Select... [More]

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The APM Dev team has come up with a free LiveDemo App that's always available.  This LiveDemo App can be used to demonstrate common APM functions and capabilities, such as tracking and viewing transactions end to end.  Its also used to identify areas that cause performance degradation's that impact user interactivity.   You can see things like server response metrics, volume, transactions, response time metrics and trending information.  The LiveDemo App provides an useful APM  interactive user experience, and... [More]

I think most of you already dealt with scenarios where you had to control the availability of a specific process and create a situation that fires if that process stops running. This is done using the "Missing" function in the situation editor. To help with processes having command line length exceeding 768 characters, in Unix and Linux OS agent you also have Process Filter attribute, that enable in using Regular expressions to filter in processes at data collection time, so that you can get only the processes of interest for the... [More]

                      TEPS transaction log full SQLSTATE=57011 Have been seeing a number of these issues recently, where the TEPS is not behaving correctly due to the database transaction log being full. The issues can vary; in some cases the TEPS  does not start, in other cases the report is of agents not showing correctly, or the TEPS starting but not connecting to the TEMS, and users not being able to login.   Reviewing the TEPS logs;  either <teps... [More]

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The most common problems while performing the first configuration of a Cisco UCS Agent (v6 agent) deal with authentication or with a wrong CISCO URL used in configuration parameter KV6_URL. From user perspective, the agent simply returns no data on TEP workspaces, while instead the agent data collector file (having name KV6_DP_<instance_name>_0.log) might shows an error sequence like this: 2017-09-09 18:17:53.761 1 INFO: RequestStrings.getLoginContent: <aaaLogin inName="ucsdomain\user"... [More]

                        KUIEXC100E tacmd executecommand stops working after upgrade. Recently seen an issue where the  tacmd executecommand command was working on all agents before an upgrade of the TEMSes and afterwards gave the following message: ******************************** KUIEXC401I: The remote command was successfully executed with command return value 0, but the response file cannot be retrieved. The remote response file was not available for download, or something went... [More]

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So you want try out the new Application Performance Management (APM) software to monitor your WebSphere Application Servers, Web Servers or other systems, but don't want to go through the time and effort (and knowledge) to install and configure the APM server.  Well, there's good news for you.  IBM has made it easier to get an APM server and you can get one very quickly via a trial 30-day no-cost SaaS subscription from the IBM Marketplace.  Here are the short steps to get one quickly. 1. First go to this site, login (free... [More]

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