We're all in this together. Learn more about IBM's response to COVID-19.

Real results with Watson Assistant

95% accuracy rate

Bradesco's AI assistant achieved an exceptional accuracy rate when responding to customer queries.

99% increase in response time

Autodesk drastically improved their customer response times with an AI assistant.

7,000+ calls per day

Humana doubled their call containment percentage with a voice AI assistant.

What to buy

Successful ways to apply Watson Assistant

Enterprises of all sizes across the globe are seeing powerful results when they apply conversational AI to customer service. We’ve identified four successful patterns to help you get started. Learn more below.