Welcome to the Support area

Submit a Service Request (PMR)

Access problem ticketing for most hardware and software products

Getting Started with IBM Support

Register, find Support information, what to provide when logging a Service Request

Support Portal

Access technical support resources for IBM products and services

Fix Packs

Cognos Analytics 11.0 Fix Lists

Passport Advantage

Manage licenses, subscriptions and support for a variety of software offerings


Achieve the skills and expertise to take your career to the next level

IBM Professional Certification Program

Earn the skills and accreditation needed to become a world-class resource to your customers, colleagues, and company

Community Forums

Interact with the global community of Cognos Analytics users