What is Watson Tone Analyzer?

The IBM Watson™ Tone Analyzer service uses linguistic analysis to detect emotional and language tones in written text.

Watson Tone Analyzer features

Conduct social listening

Analyze emotions and tones in what people write online, like tweets or reviews. Predict whether they are happy, sad, confident, and more.

Enhance customer service

Monitor customer service and support conversations so you can respond to your customers appropriately and at scale. See if customers are satisfied or frustrated, and if agents are polite and sympathetic.

Integrate with chatbots

Enable your chatbot to detect customer tones so you can build dialog strategies to adjust the conversation accordingly.

How customers use it

Mobile application that responds to customer sentiment

Use Cloud Functions along with cognitive and data services to build a serverless backend for a mobile application. The application shown in this tutorial is a feedback app that analyses the tone of the feedback text and appropriately acknowledges the customer through a push notification.

Go to tutorial

Diagram illustrating a mobile application with a serverless backend

Get started on Watson Tone Analyzer in minutes

Get Started with Watson Tone Analyzer