MRS BPO, LLC
Call center increases per-call revenue by 20%
Wondering if Watson Speech to Text is right for your organization? Hear how MRS BPO enhanced customer service in its call center using Watson Speech to Text, Watson Text to Speech and Watson Assistant together. The results? 100% reduction in wait times and a 20% increase in revenue per call.
HansaWorld
Expand usability for CRM and ERP solutions
HansaWorld improved service by helping employees and clients interact directly with HansaWorld’s systems. Watson Speech to Text service captures the customer’s voice, feeds it into Watson Assistant and responds with the appropriate action.
Lingmo International
Increase accuracy and model training
Lingmo uses Watson Speech to Text to boost translation accuracy by 85% and to train models 50% faster, allowing them to deliver better translations to businesses and customers across voice and text platforms.
MRS BPO, LLC
Eliminate wait time and increase call capacity
MRS BPO used IBM Watson® to create Adam, a trailblazing conversational IVR that assists customers with a number of tasks, including completing transactions, answering questions and redirecting customers.
