Now available as AI for IBM partners

IBM Watson Speech to Text is now available as a containerized library for IBM partners to embed AI technology into new or enhanced applications.

Need a virtual assistant for voice and speech channels?

See how AI solves customer issues the first time, across any channel.

Use cases

Customer self-service

Abstract image of person connected to voice, documents, and Watson

Customer self-service

Answer common call center queries using a Watson-powered virtual assistant on the phone.

Call analytics

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Call analytics

Improve call center performance by mining conversation logs to quickly and accurately identify emerging call patterns, customer complaints, sentiment, non-compliant behavior and more.

Agent assist

Abstract image of customer service agent connected to customer, search data, and Watson

Agent assist

Boost agent productivity and success with real time assistance during calls using AI-powered document and intranet search.
As the agent is speaking with a customer, Watson listens in on the conversation, transcribes the audio, searches for relevant content within documentation, and feeds the answer back to the agent within seconds.


Feature highlights

What sets Watson Speech to Text apart?

Related products

Watson Text to Speech

Improve customer engagement by interacting with users in their own language using any written text.

Watson Assistant

Solve customer issues the first time using an AI virtual assistant across any application, device, or channel.

Watson Discovery

Find specific answers and trends from documents and websites using search powered by AI.

Get started now with Watson Speech to Text