Need a virtual assistant for voice and speech channels?
See how AI solves customer issues the first time, across any channel.
What is Watson Speech to Text?
IBM Watson® Speech to Text technology enables fast and accurate speech transcription in multiple languages for a variety of use cases, including but not limited to customer self-service, agent assistance and speech analytics. Get started fast with our advanced machine learning models out-of-the-box or customize them for your use case.
Answer common call center queries using a Watson-powered virtual assistant on the phone.
Improve call center performance by mining conversation logs to quickly and accurately identify emerging call patterns, customer complaints, sentiment, non-compliant behavior and more.
Boost agent productivity and success with real time assistance during calls using AI-powered document and intranet search.
As the agent is speaking with a customer, Watson listens in on the conversation, transcribes the audio, searches for relevant content within documentation, and feeds the answer back to the agent within seconds.
What sets Watson Speech to Text apart?
Now available as embeddable AI for IBM partners
IBM Watson Speech to Text is now available as a containerized software library designed for IBM partners to embed best-in-class AI speech technology into new or enhanced applications.