Overview

Benefits

Need a virtual assistant for voice and digital channels?

See how AI solves customer issues the first time, across any channel.

Use cases

Customer self-service

Reduce customer wait time by addressing common queries faster and more efficiently.

Agent assistance

Assist agents while on calls with document search and next-best-action prompts.

Call center analytics

Identify emerging call patterns, customer complaints and agent training issues.

Feature highlights

What sets Watson Speech to Text apart?

Related products

Watson Text to Speech

Improve customer engagement by interacting with users in their own language using any written text.

Watson Assistant

Solve customer issues the first time using an AI virtual assistant across any application, device, or channel.

Watson Discovery

Find specific answers and trends from documents and websites using search powered by AI.