Explore Watson Assistant pricing plans
|Custom Channel via API||Included||Included||Included||Included|
|Users per month||Up to 1,000||unlimited||unlimited||unlimited|
|Messages per month||10,000||unlimited||unlimited||unlimited|
|Dialog nodes per skill||100||unlimited||unlimited||unlimited|
|Days worth of analytics data||7 days||30 days||90 days||Coming soon|
|Versions per dialog skill||0||10 versions||50 versions||Coming soon|
|Max timeout limit||5 minutes||24 hours||7 days||7 days|
|Chat interface||Included||Included||Included||Coming soon|
|Intent conflict resolution||Included||Included||Coming soon|
|Intent recommendations||Included||Included||Coming soon|
|Customer service integrations||Included||Included||Included|
|Search skill||Included||Included||Coming soon|
|Concurrent call capacity||50-100**||Starts at 50|
|Support for SIP call transfers||Included||Included|
|Outbound dialing||Coming soon||Included|
|Connectivity to existing IVRs||Included||Included|
|Multiple language support||Included||Included|
|Neural voice synthesis||Included||Included|
|Language, acoustic, and voice customizations||Included||Included|
|Leverage log data across instances||Included|
|Usage and training data kept private by default||Included||Included|
|Data resides onsite||Included|
|Run on any cloud, including IBM, Amazon, Google, Microsoft and on-premises environments||Included|
|Get started for free||Start 30 day free trial||Contact rep to get started||Contact rep to get started|
Frequently asked questions
What counts as a user per month?
A user per month, or monthly active user (MAU), is any unique user who has at least one meaningful interaction with your assistant per calendar billing month across any of its integrations (provided each user is tracked with the same identifier).
How do I track monthly active users (MAUs) for anonymous users?
If you’re using our REST API and you don’t have a userID because your user is anonymous, we recommend that you generate your own randomized ids using something like UUID. If you’re using web chat and a user doesn’t have an identifier provided by you, we will generate one for your user and cookie them with the anonymous identifier in the event that they return to your site later in the month. That way you’ll only be charged once for that user.
What qualifies as a meaningful interaction?
A message that your user sent into your assistant that received a response is a meaningful interaction. Welcome messages at the beginning of a new conversation are not charged.
What if an anonymous user logs in and becomes identifiable with a known ID? Are you going to charge me twice?
If messages are sent with two different userIDs then yes, you will be charged twice. We recommend either prompting users to login prior to initiating a chat or using the anonymous value for that user throughout all of their sessions.
How do I track monthly active users (MAUs) for authenticated or known users?
If you’re using our REST API or web chat integrations, you need to provide us with a unique identifier (created by you) for each user that interacts with your assistant. We recommend a non-human identifiable database ID (i.e. a GUID) that doesn’t change throughout your customer lifecycle. If you’re using our Facebook, Slack or Intercom integrations, we pull the user ID from these sources automatically.
What if I don’t provide IBM with a userID for a given interaction?
We will charge based on the session identifier automatically, meaning that if this user returns a second time within the month after their session expires, they will be treated as two MAUs.