Every day, U.S. government entities interact with millions of citizens in the execution of their core missions. And while missions vary among organizations, one thing remains constant: serving the citizen – the taxpayer, the traveler, the veteran, the student. Serving the citizen is and always has been the foundation of our government.
But rapidly advancing technical innovations are fundamentally changing user expectations. Today, the last best experience that anyone has becomes the minimum expectation for the next experience. With these changing dynamics as a backdrop, organizations must begin to reimagine how they innovate, operate and engage with clients. At IBM, we call this Digital ReinventionTM.
This design practice represents a significant shift in the way organizations approach challenges in order to improve the lives of their clients. It also encompasses a distinctive culture that helps accelerate innovation and human-centric product and services delivery. At IBM, our mission is to co-create with clients, contemplating throughout the needs and experiences of the end user.
This week, we officially opened the doors to an IBM iX Studio in Washington, D.C. – the latest addition to the network of 35+ IBM design studios worldwide, where design thinking translates into business outcomes. The studio primarily will serve U.S. federal clients, and is open to state, local government and commercial clients as well.
Our IBM iX teams blend strategy, technology and creativity to tackle the most difficult challenges. IBM iX Studios provide unique, highly collaborative spaces where our teams and clients can co-create in new ways and in an atmosphere that cultivates innovation. You can feel the energy, see work in progress, and witness a distinctive culture of design.
A design-driven approach hastens the pace of outcomes that impact myriad industries and end-users. The concept infuses science and technology with creative thinking and initiatives, embodying a new era for design, development and consumption worldwide. Design culture and thinking are helping private and public sector entities reinvent the ways in which they tackle business challenges and get to enduring, user-centric solutions.
Communities around the globe face an overwhelming number of intractable problems –from income inequality to climate change, to job creation and the spread of deadly and incurable diseases. No one sector – whether government, business, academia or civil society – can tackle today’s challenges all by itself. All sectors must work together, and all must […]
The banking industry is going through a technological revolution on a mass scale, as more clients turn to digital channels. With fewer visits to bank branches and fewer transactions made over the counter, financial operations have gone digital. This shift has led to the growth of FinTechs, technology companies which are increasingly expanding into financial […]
Open any business publication or digital journal today, and you will read about the promise of AI, known as artificial or augmented intelligence, and how it will transform your business. The fact is, AI will not only transform your entire business, whether you are in health care, finance, retail or manufacturing, but it will also […]