Lana Balic Matijasevic
Virtual Agents Help Businesses Thrive in the “New Normal”
The COVID-19 pandemic has rocketed virtual agent technology adoption into hyperdrive. The pandemic has rewritten the rules of the game in business. Conditions have changed, competition for customers has intensified, while resources have been dwindling due to the sudden downturn. The pandemic has shown that in this new situation, digitalization is no longer a goal, […]
Zagreb School of Economics and Management used IBM Cloud to build a virtual assistant that enhances information access
If someone asked me just one year ago is it possible to get an answer from the admission office on a general student inquiry within 3 seconds only, I would say no. Queuing in front of the school’s admission office has been a practice in the higher education system, no matter how fast technology has […]