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Cognitive care: Empowering the agent experience with AI

Customer service representatives (CSRs) are the face of your brand. In the age of hyper-personalization and rising consumer expectations, agents can’t do it alone, and need a new best friend to help keep them afloat: Artificial Intelligence (AI). ...

AI turns untapped data into tech support insights

As data continues to grow at staggering rates, enterprises are grappling with how to manage it. They’re sitting on virtual goldmines of tech support insights, yet how to deploy artificial intelligence and analytics effectively can be a struggle. In...

A cognitive supply chain control tower sees over mountain-sized production and delivery obstacles

There’s no time like the present — unless you run a supply chain. Shepherding products, ...

8 envy-inducing traits of the future workspace

Most conversations about the future of work underscore two key considerations — user experience and the technology that enables it. For good reason: Technology increasingly factors in when it comes to where people want to work. A January survey by ...

Cognitive solutions creating closer relationships with banking customers

The financial environment is changing quickly. The world in which banks make money by converting ...

Is it time for my company to jump on the composable architecture bandwagon?

Composable architectures are quickly becoming a feature of the modern enterprise. In its Hype Cycle ...

Cognitive cost takeout: The emerging role of AI in banking

Executives are excited about artificial intelligence. According to Venture Beat, 90 percent of C-suite executives say that AI is the next technological revolution. Financial services firms have already embraced AI for risk assessment, customer care ...

Anthem champions insight-driven healthcare with analytics and automation

The Smart List features innovative stories of leading IBM Services clients.  View more client ...

Intelligent workflows 101: How AI helps deliver ketchup around the world

Ketchup, at first glance, seems distinctly American—a condiment that is perfectly matched with ...