Capture market shares with Watson Customer Experience Analytics

Share this post:

With IBM’s new AI powered analytics solution your business can benefit from a differentiated costumer experience impactful enough to capture market shares:

  • IBM Watson Customer Experience Analytics enables you to make smarter, faster marketing and CX decisions based on insights into customers across touchpoints and channels.
  • Only Watson gives you clarity into end-to-end journeys and their effectiveness while also giving you the ability to visualize the actual customer experience on your digital channels.
  • This macro to micro view gives you both the what and the why behind your performance. The end result? The insight you need to optimize journeys, boost conversion, and maximize profitability.

Curious? Learn even more about the power of AI in IBM Watson Customer Experience Analytics in the video:

The time saved in identifying and solving problems immediately after occurring is groundbreaking. IBM Watson Customer Experience Analytics helps you to identify and resolve customer experience challenges and behavioral sequences within minutes. You get immediately notified of struggle when it happens so you can quickly take action to improve conversion rates.

All in all, three main pillars or features of this new platform can take your e-business to new heights:

IBM Analytics

If you have any questions, please do not hesitate to contact me at

Nordic BU manager Commercial Digital Sales

More Analytics stories

The transformative value of data

The transformative value of data Today, organizations in the industrial-related industries are dealing with unprecedented external challenges from both traditional and new market entrants, that is resulting in the need to redefine their relationships with their customers and also reinventing how indeed they deliver their core services. In IBM, we see our customers driven by […]

Continue reading

Stand up and deliver

Stand up and deliver IT and comedy (stand up) seem to be 2 different worlds, maybe with the exception of cartoons like Dilbert that regularly make fun of the IT world. But can IT learn from comedy? Having done various types of comedy for more than 20 years, I answer with a definite YES! My […]

Continue reading

Why everyone should prioritize gender equality in leadership

Few organizations make gender equality in leadership a formal business priority, but those that do outperform. Despite abundant evidence that gender equality in leadership is good for business, an overwhelming majority of organizations say advancing women into leadership roles is not a formal business priority. In fact, women hold only 18 percent of senior leadership […]

Continue reading