Government

Citizens benefit from intelligent automation and self-service

No one likes to stand in long lines and enter the same information many different times. Unfortunately, that’s what our citizens often face when applying for government health and human services programs. IT systems at many agencies are out of date, typically 20 to 30 years old, and they usually don’t offer citizens the ability […]

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Improving people’s lives through digital transformation

As a member of the German Bundestag, I often speak about how government can improve people’s lives through digital transformation. Unfortunately, talking about the Internet of Things (IoT) and artificial intelligence in general has a tendency to put people to sleep! Everyone has a computer and a smartphone, what else is there to say? I’ve […]

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Transforming Europe’s largest port into a digital service

The Port of Rotterdam is Europe’s largest seaport. In existence since the 13th Century in a shallow delta at the intersection of Germany, France, the Netherlands and the North Sea, the port has grown to handle more than 461 million tons of cargo annually carried by more than 130,000 vessels. There’s more to the story […]

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IBM Watson Care Manager helps court better serve youth

Note:  This is part one of a two-part series on IBM Watson Care Manager for specialty courts. Our goal at the Juvenile Court of Montgomery County, Ohio, is to keep kids alive until they’re old enough to make decisions on their own. We feel as if almost every child is directly or indirectly at risk […]

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Here comes the judge…with IBM Watson?

Note:  This is part two of a two-part series on IBM Watson Care Manager for specialty courts. As presiding judge at the Indianapolis Veterans Court, it’s my privilege to assist veterans whose conduct has violated community standards in some way. I always want to know the reason they are before me so we can help […]

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Overcoming outages for police and fire departments

When down time is a public risk — Nobody likes it when a computer system is down. And if that system’s managing investigations and caseloads for police, fire and other public service agencies, then down time is a public risk. As a software developer at public agencies in the UK, I saw that the agencies […]

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