Patrik Etelavuori, Finnair

AI drives innovation for Finnair employees and customers

Written by Patrik Etelavuori | AI/Watson, IBM Services, Travel and Transportation

Following the worldwide trend, today’s airline industry is increasingly digital. Customers spend more time buying tickets and ancillaries online and consuming digital services as they travel. Employees, meanwhile, require the right digital tools to provide an excellent customer experience. That’s why we at Finnair place artificial intelligence (AI) technology at the heart of our digital more