Bob van Groningen

Bob van Groningen, ABN AMRO N.V.

Bob van Groningen is an impact-driven leader with a background in marketing, product management, consultancy and IT strategy. As IT Engineering Lead, Bob is currently responsible for IT development within customer interactions with ABN AMRO. With great passion, he has been focused on the technical development of ABN AMRO’s conversational AI platform. Scaling the platform and truly helping customers and employees has been his goal. Additionally, Bob is responsible for other digital customer interaction channels, like video banking and web care.

Artificial intelligence July 6, 2021

How conversational AI improves the digital banking experience

2 min read - At ABN AMRO Bank, we aim to be a personal bank in the digital age. Our approach to customer engagement is “digital first” while offering easy access to personalized services and live advisors. This synthesis of the digital and human…

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Bob van Groningen

How conversational AI improves the digital banking experience

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