Your business can’t tolerate downtime — you need proactive service and support from the people who know your IBM hardware and software products best

Hardware and software support services from IBM can help you prevent and resolve issues quickly. Our integrated, around-the-clock hardware and software services are backed by IBM's product expertise, global support infrastructure, thousands of highly trained employees worldwide and Watson™ cognitive computing capabilities.

Client story

VE Commercial Vehicles Ltd.

With robust infrastructure and digital workplace support services from IBM, VECV simplifies and streamlines coverage for its multi-vendor environment across locations, accelerating issue resolution, increasing productivity, boosting availability and enhancing business continuity for its IT operations.

Featured service

When your business depends on it, trust IBM Proactive Support

IBM Proactive Support can help streamline and strengthen your organization’s technical support strategy by providing high-quality remote support for your hardware and software from IBM and other key vendors.

Services offered

IBM Power Systems™ Hardware and Software Support

Tiered service options provide integrated 24x7 support for your Power Systems technology.

Software Support – Service Extension

Extend technical support for your end-of-service IBM software.

IBM System Storage® Hardware and Software Support

Maintain your powerful storage technology by relying on IBM's expertise, vast resources and analytics tools.

IBM Z® Hardware and Software Support

Our integrated hardware and software services are backed by our global support infrastructure, product expertise and proprietary analytics tools.

Support for IBM Systems i®, p, x and Blade technology

Keep your IBM systems running and proactively prevent downtime with our trusted, global support network.

Warranty and Renewals

Configure your warranty and maintenance plan to better match your IT needs and meet regulatory requirements.

Meet IBM Technology Support Services experts

Juhi McClelland

General Manager, IBM Technology Support Services

Militza Bishop

Solutions Specialist, IBM Multivendor Solutions and Support

Daniel Witteveen

Vice President, IBM Technology Support Services, North America

IBM Technology Support Services experts are here to help you move your business forward

Latest thinking

New Forrester study confirms clients can save as much as 25% with IBM Multi-Vendor Support Services

Learn how IBM is saving businesses time and money.

Client success story

See how VE Commercial Vehicles Ltd. drove peak performance with comprehensive support coverage from IBM

Run your IBM Z more efficiently with IBM Technology Support Services

Predictive analytics support continuity and availability across your system, while pervasive encryption safeguards your data.

Hardware Maintenance Services

Support your hardware investment with flexible, proactive support from IBM.
Reactive, proactive, preventative and cognitive support — what's the difference?

Related services

Price Actions and Service Withdrawals

See IBM Customer Notices related to price actions and service withdrawals, and declaration of plans to discontinue lease, rental and maintenance services for selected machines.

Maintenance Services Withdrawal History

See a repository of recent IBM maintenance withdrawal effective dates and links to letters.

IT Infrastructure Services

IBM offers a full range of services to help design, develop, integrate, optimize, validate and deploy comprehensive solutions that support your IT infrastructure.