Pricing details


Lite Plus Premium Deploy Anywhere
Webchat Included Included Included
Telephony/ Voice Add-on Coming soon Included
SMS & MMS Included Included
Messaging channel Integrations Included Included Included
Custom Channel API Included Included Included


Lite Plus Premium Deploy Anywhere
Users per month Up to 1,000 unlimited unlimited
Messages per month 10,000 unlimited unlimited
Skills 5 100 50
Dialog nodes per skill 100 unlimited unlimited
Days worth of analytics data 7 days 90 days Coming soon
Versions per dialog skill 0 50 versions Coming soon
Max timeout limit 5 minutes 7 days 7 days

Lite Plus Premium Deploy Anywhere
Chat interface Included Included Coming soon
Pre-built content Included Included Included
Disambiguation Included Included Included
Digressions Included Included Included
Intent conflict resolution Included Coming soon
Intent recommendations Included Coming soon
Customer service integrations Included Included
Search skill Included Coming soon

Phone Specifications

Lite Plus Premium Deploy Anywhere
Concurrent call capacity Coming soon Starts at 50
Real-time transcription Coming soon Included
SMS capability Coming soon Included
Support for SIP call transfers Coming soon Included
Outbound dialing Coming soon Included
Connectivity to existing IVRs Coming soon Included
Multiple language support Coming soon Included
Neural voice synthesis Coming soon Included
Language, acoustic, and voice customizations Coming soon Included


Lite Plus Premium Deploy Anywhere
Leverage log data across instances Included
Data isolation Included Included
Private endpoints Included Included
Activity tracker Included
HIPAA enabled Included
Usage and training data kept private by default Included Included
SLAs 99.9%
Data resides onsite Included
Run on any cloud, including IBM, Amazon, Google, Microsoft and on-premises environments Included
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Frequently asked questions

What counts as a user per month?

A user per month, or monthly active user (MAU), is any unique user who has at least one meaningful interaction with your assistant per calendar billing month across any of its integrations (provided each user is tracked with the same identifier).

How do I track monthly active users (MAUs) for anonymous users?

If you’re using our REST API and you don’t have a userID because your user is anonymous, we recommend that you generate your own randomized ids using something like UUID (link resides outside IBM). If you’re using web chat and a user doesn’t have an identifier provided by you, we will generate one for your user and cookie them with the anonymous identifier in the event that they return to your site later in the month. That way you’ll only be charged once for that user.

What qualifies as a meaningful interaction?

A message that your user sent into your assistant that received a response is a meaningful interaction. Welcome messages at the beginning of a new conversation are not charged.

What if an anonymous user logs in and becomes identifiable with a known ID? Are you going to charge me twice?

If messages are sent with two different userIDs then yes, you will be charged twice. We recommend either prompting users to login prior to initiating a chat or using the anonymous value for that user throughout all of their sessions.

How do I track monthly active users (MAUs) for authenticated or known users?

If you’re using our REST API or web chat integrations, you need to provide us with a unique identifier (created by you) for each user that interacts with your assistant. We recommend a non-human identifiable database ID (i.e. a GUID) that doesn’t change throughout your customer lifecycle. If you’re using our Facebook, Slack or Intercom integrations, we pull the user ID from these sources automatically.

What if I don’t provide IBM with a userID for a given interaction?

We will charge based on the session identifier automatically, meaning that if this user returns a second time within the month after their session expires, they will be treated as two MAUs.

How many languages are supported?

Watson Assistant currently supports 13 languages and 1 in beta. However, support coverage differs from feature to feature. For a detailed view of the product’s support coverage by feature, go here.

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