Machine learning meets self-service

Watson Engagement Advisor is a technology service that interacts with customers, listens to questions and offers solutions. Engagement Advisor learns with every human interaction and grows its collection of knowledge, quickly adapting to the way humans think.

Works as a concierge, help desk agent and more

Understands what customers are trying to do

Analyzes context and presents the most relevant solution

Operates like a hotel concierge or help desk agent


  • Ask questions from your phone, on the go or on-site
  • Get financial advice from robots at the bank

Understands what customers are trying to do


  • Get answers without calling or speaking to company reps
  • Resolve complex issues
  • Save time by using automated technology

Analyzes context and presents the most relevant solution


  • Machine learning goes beyond referencing a list of language rules
  • Watson integrates APIs, analyzes the context and meaning of questions, reviews possible answers and determines the best solution

Build strong relationships

Two women smiling to a robot

Hilton Worldwide

Hilton Worldwide and IBM are piloting “Connie”–the first Watson-enabled robot concierge in the hospitality industry.

Deakin University

Deakin University is partnering with Watson to help new students feel at home. Watson answers their questions and gives advice.

ibm cloud

Try Watson Engagement Advisor for yourself

Partner with IBM to grow your company through automated self-service. Customers will come with questions and leave with solutions.