Activating Electronic Service Agent

Electronic Service Agent™ must be activated on each system and logical partition. The activation consists of all steps necessary to enable problem detection, problem reporting, and transmission of service information to IBM. Only a system administrator can perform the activation.

If you are upgrading from previous releases of the operating system, the Electronic Service Agent migrates Electronic Service Agent settings from the previous release.

As part of Electronic Service Agent activation, a service configuration for Electronic Customer Support and Electronic Service Agent is created automatically if needed.

Prerequisite: Ensure that you have met all the requirements of the pre-activation checklist.

To activate Electronic Service Agent, follow these steps:

Use a 5250 emulator, sign on to the system or logical partition with a user profile (other than QSECOFR) that has an *SECOFR user class and its system-defined special authorities.
Enter the DSPSYSVAL QRETSVRSEC command.
1. Confirm that this system value is set to 1.
2. Change the system value to 1, if needed, using the CHGSYSVAL QRETSVRSEC command.
Ensure that the latest recommended PTFs are installed on the system.
The latest PTFs for Electronic Service Agent can be found on the Recommended fixes Web site.

Select release of the operating system, select Electronic Service Agent as the topic, and click Go.
From a command line, enter GO SERVICE.
If the Change Contact Information (CHGCNTINF) command is prompted, add or update the contact information for this system. Press Enter.
If the Create Service Configuration (CRTSRVCFG) command is prompted, notice that *SELECT is the value for several parameters. Press Enter. An additional panel is displayed for each parameter, for which *SELECT was specified. On each of these additional panels, make a selection and press Enter.
For details about these CL commands, see the information about control language.

The Service Agent Main Menu is displayed. Activation is complete.

To verify the activation, perform these steps:

Enter GO SERVICE.
Choose Work with jobs to show the active status of the Service Agent jobs.
Type WRKJOBSCDE QS9SACOL to show the job schedule entry that initiates the collection and transmission of Electronic Service Agent service information.

For information about changing the connection profiles that were created during activation, refer to the information about configuring connectivity to IBM.