Electronic Service Agent
Electronic Service Agent™ provides an automatic problem-reporting function. It helps predict and prevent hardware errors by early detection of potential problems. It also reports software errors. Electronic Service Agent downloads fixes and automatically submits problems to IBM when appropriate.
Supplemental system service information is sent to IBM and made available to IBM support centers to aid in problem resolution. The same service information is available to be viewed with prior registration of an IBM ID. For more information about creating an IBM ID, registering your system, and viewing the service information that you share with IBM, follow these steps:
- Go to the IBM
Electronic Services
Web site. - Choose from the following options:
- To request an IBM ID, select Register.
- To view the service information that you share with IBM, select My Systems.
Electronic Service Agent must be activated on each system and logical partition (LPAR). It is integrated into the operating system.
If you have other IBM® i operating systems and IBM i LPARs that are running other releases of the operating system in your network, Electronic Service Agent is available for installation on all releases of the operating system. For information about Electronic Service Agent for previous releases, go to the Online Publications Web site to find the IBM Electronic Service Agent documents.
- Where to install and activate IBM Electronic Service Agent
IBM Electronic Service Agent can be run on a variety of operating systems and system platforms. - Pre-activation checklist
Before you activate Electronic Service Agent, consider prerequisites, security, and the topology of the network you plan to support. - Activating Electronic Service Agent
Electronic Service Agent must be activated on each system and logical partition. The activation consists of all steps necessary to enable problem detection, problem reporting, and transmission of service information to IBM. Only a system administrator can perform the activation. - Configuring Electronic Service Agent
Configuring Electronic Service Agent consists of specifying contact information, specifying connectivity choices and values, and specifying operational settings. Some of the information and values are entered during activation. For some settings, default values are used. Configuring Electronic Service Agent allows you to change any of the Electronic Service Agent information and settings. - Managing Electronic Service Agent
Managing Electronic Service Agent consists of updating configuration information, displaying Electronic Service Agent activities, checking connection and access to IBM, and stopping Electronic Service Agent. - Using Electronic Service Agent
You can perform various Electronic Service Agent operations and expected Electronic Service Agent activities on your system. - Troubleshooting Electronic Service Agent
When an error occurs, the system attempts to automatically report a problem or to send service information to IBM. - Modem and resource requirements
The Electronic Service Agent (ESA) and Electronic Customer Support service configurations created during activation may be PTP (Point-to-Point) TCP/IP Universal Connection-based. The modem and resource requirements for a PTP configuration are listed below. - Batch activation
Electronic Service Agent can be activated in a batch environment. This approach is helpful for customers who have many remote systems and want to send programs from a central site for remote activation.
