Installing Electronic Service Agent

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To install Electronic Service Agent you install the code on your system and prepare to activate Electronic Service Agent.

AIX® has the Electronic Service Agent code in the base operating system, as part of the AIX installation media. Electronic Service Agent detects any previous releases of Electronic Service Agent installed on the system. You are required to uninstall previous releases of Electronic Service Agent before you can activate the new one. Perform the following steps to install Electronic Service Agent on an AIX 5.3 TL6 or later system.
  1. To determine if Electronic Service Agent is already installed on this system, enter the following on an AIX command line: lslpp -lcq | grep -i esagent
  2. Check whether information is returned from running the command.
    • If no information is returned, then Electronic Service Agent is not installed.
    • If any information is returned, then Electronic Service Agent is installed.
  3. Go to the directory that contains the Electronic Service Agent installation file.
  4. Use your normal installation process to install Electronic Service Agent. The Electronic Service Agent file set is bos.esagent.
  5. Go to Activating Electronic Service Agent to enable it to report problems and transmit service information to IBM® Support.