Activating Electronic Service Agent
You must activate Electronic Service Agent to enable problem detection, reporting, and transmission of service information to IBM® Support.
To activate Electronic Service Agent, you must perform the following tasks:
- Configuring the service connection to IBM so that Electronic Service Agent can report problems and send service information.
- Testing the service connection to IBM.
- Specifying contact and location information so that IBM Support knows the location of the system running Electronic Service Agent and who to contact about a problem sent to IBM Support by Electronic Service Agent.
After activating Electronic Service Agent, problem monitoring and service information collection functions become active and reporting to IBM Support begins.