Configuring ICD to receive journal entries from Netcool/OMNIbus events

Within ICD, entities such as incidents and work logs are represented using objects. These objects also have XML representations. Before using the gateway, you must configure ICD to support the passing of journal entry details from Netcool/OMNIbus to ICD. These entries then get created as work logs within ICD.

To configure ICD to receive journal entries from Netcool/OMNIbus events, you must add the structure for work logs to that of incidents and service requests within the ICD object structure. You will be able to create journal entries on Netcool/OMNIbus events and use the Gateway for TSRM to pass those details to their corresponding ICD tickets as work logs.

To add the appropriate XML structure required to add work logs to the ICD object structure, use the following steps:

  1. Start the ICD Web application interface.
  2. Select Go To > Integration > Object Structures.
  3. In the filter field of the Object Structure column, enter MXINCIDENT and press Enter.
  4. Open the MXINCIDENT object structure.
    Note: To add the work order object to the structure for service requests instead of incidents, search for, select, and open MXSR instead of MXINCIDENT. Integration Application is responsible for all ICD interfaces with external applications. In this context, the external application is the Gateway for TSRM.
  5. Select the New Row button at the bottom of the Source Object panel.
  6. Select INCIDENT from the Object drop-down field.
    Note: To add the work order object to the structure for service requests, select SR.
  7. Add a second new row to the Source Object panel.
  8. Make the following selections for the second row:
    1. From the Source Object drop-down field, select WORKLOG.
    2. From the Parent Object drop-down field, select INCIDENT.
      Note: To add the work order object to the structure for service requests, select SR.
    3. Select MODIFYWORKLOG from the Relationship drop-down field.
  9. Select Select Action > Exclude/Include Fields.

    The interface displays the Exclude Include Fields dialog box.

  10. In the Source Objects list, select the WORKLOG object.
  11. Select the Non-Persistent Fields tab.
  12. Select the DESCRIPTION_LONGDESCRIPTION check box.
  13. Select OK to close the dialog box.
  14. Select Select Action > Generate Schema/View XML.
  15. Select OK to generate the XML schema required within the ICD object structure.

    ICD displays the View XML dialog box.

  16. Select OK to close the window.