IBM integrations

Configuring ICD

After installing the gateway, you must configure ICD to run with the gateway.

The following sections explain how to configure ICD to run with the gateway:

Configuring ICD to receive journal entries from Netcool/OMNIbus events
Within ICD, entities such as incidents and work logs are represented using objects. These objects also have XML representations. Before using the gateway, you must configure ICD to support the passing of journal entry details from Netcool/OMNIbus to ICD. These entries then get created as work logs within ICD.
Retrieving additional fields from ICD
By default, the gateway only retrieves the STATUS field from ICD tickets.
Configuring the ICD event summary field
To enable ICD to process event summary data of more than 100 characters, you must configure the description attributes of the TICKET, WORKVIEW, and WORKORDER objects.
Configuring ICD for improved incident reporting performance
The default object structure used in ICD sends larger than necessary message to the gateway. To enable ICD to send smaller MXINCIDENT messages to the gateway use the following instructions.
Fine tuning TSRM gateway event processing
In a high transaction volume environment the TSRM gateway may experience memory growth in a consistent way.

Parent topic: Installing the gateway