Configuring subscribers and managing subscriptions

Configure subscribers and manage their subscriptions so that external systems can receive notifications when data updates occur in Watson Care Manager. A subscriber represents an external system that Watson Care Manager notifies when the care team updates a client's information.

Before you begin

To see the option to configure subscribers, webhooks notifications must be turned on for your organization by Watson Care Manager. You must work with your IBM client executive to ensure that notifications are turned on. In addition, to receive notifications, certain information is required by Watson Care Manager to enable outbound flow of data to your external system. For more information, see Required information for API flows.

About this task

When the care team updates a client’s program status and an external system is subscribed to notifications for the Program data type, Watson Care Manager sends a notification to the external system about the update. Then, assuming the you can retrieve the latest version of the data so that users of the external system can view the updated program status.

After receiving a notification, you must retrieve the updates via a suitable API in the REST API catalog so that external system users who do not have access to Watson Care Manager, but are involved in the client's care, can see the latest information.