Follow this procedure to gather the recommended documentation and report the problem:

1. Describe the job you intended to do with the dialogs.
2. Record the sequence of dialog panels. Enter panelid on the command line to have the ID of each panel appear in the upper left corner of the screen. Recreate the problem, and record the ID of each panel you go through and the data you enter on each panel. One way to get this information is to print each screen as you go through the dialog. This writes a copy of each screen to your LIST data set. You can then print that data set to obtain a record of the panels and what you entered. For an example of what to report, see the panel sequence in Sample dialog problem.
3. Print the panel on which the error occurred. Note the panel ID, and print that member from the appropriate data set. The name for the target library for the SMP/E dialog panels depends on which feature of SMP/E you are using:
   • English feature–GIM.SGIMPENU
   • Japanese feature–GIM.SGIMPJPN
4. Print the ISPF log data set. This log contains any dialog error messages that were issued. If you usually delete this data set, change the default to save the log. Then, recreate the problem and print the log.
5. If an abend occurred (such as 0C4), obtain an abend dump. Either add a SYSABEND DD statement to the logon procedure for the TSO session, or allocate a SYSABEND DD statement. Then recreate the problem. When the abend message appears, press ENTER to take the abend dump.
6. If possible, try to run an SMP/E batch job using the LIST command to access the same data.
7. Report the problem to the IBM® Support Center.

   After asking for your account name, license number, and other customer identification, the service representative will ask for a brief description of the problem.