IBM SMP/E for z/OS, V3R6 works with a variety of other programs. It calls system utilities and depends on virtual storage access method (VSAM) support for the consolidated software inventory data set (SMPCSI). The SMP/E dialogs run under time-sharing option (TSO) and Interactive System Productivity Facility (ISPF). As a result, what may appear to be an SMP/E problem may actually be caused by one of these other products, or there may be a problem with the installation procedure you are following or with a system modification (SYSMOD) you are trying to install.

Before you report the problem to IBM®, try to determine whether SMP/E is the cause. Check the items in the following lists to see if something other than SMP/E might be the source of the problem. If your problem matches one of those items, follow the suggested steps. Otherwise, go to Handling SMP/E problems without calling IBM to see if you have an SMP/E problem that you can correct.