Installation problems

To avoid installation problems:

For all SMP/E processing, allocate a real data set for the log data set (SMPLOG), not a dummy data set. This helps make sure the log data is not lost.
Get all the necessary service. Some of the methods available for obtaining service and preventive maintenance include:
- Enhanced Service Offering (ESO), which provides monthly PER closed PTFs
- CBPDO, which in addition to the monthly PER closed PTFs, includes COR closed reach ahead fixes for HIPERs and PEs on a weekly basis. For more information on CBPDOs, see z/OS Planning for Installation.
- SystemPac's Selective Follow On Service tapes, which provide HIPERs and PTFs resolving PEs
- Service Update Facility (SUF), which can be used to order and receive corrective and recommended preventive maintenance. SUF uses your CSI as input to tailor the service to your environment. For more information on SUF, visit the SUF web site at http://www.ibm.com/s390/suf/.
- PSP (Preventive Service Planning) Buckets, which contain the HIPERs and PEs in the Service Recommendation list. The PSP buckets are available by contacting the IBM® Support Center or electronically through ServiceLink.
- RefreshPac Offering
- Enhanced HOLDDATA, which is an SMP/E installable file containing ++HOLDs for HIPERs and PEs used to identify HIPERs and PE fixes that are not installed on a system. After the file is received, the SMP/E REPORT ERRSYSMODS command can be run to identify the HIPERs and resolving PEs not installed. The resulting report includes the HIPER symptom flags. For more information on Enhanced HOLDDATA, visit the Enhanced HOLDDATA web site at http://service.boulder.ibm.com/390holddata.html.
For more information, visit http://www.s390.ibm.com/marketing/psos390maint.html
Follow the directions in the program directory for the product you are installing. If you have an installation package, such as the Custom-Built Product Delivery Offering (CBPDO), follow the directions in the installation materials that come with it, such as the related installation materials (RIMs) for the CBPDO. An installation problem may be due to the installation procedure itself rather than SMP/E. In such cases, report the product or the installation package as the cause of the problem.

If you have a problem during installation:

If there is no error in SMP/E processing but you need help or additional information about using SMP/E in installing a product, contact your systems programmer.
If you are having difficulty installing a function SYSMOD, check the PSP file for additional information about installing the function. If this information is not enough, or if the PSP file states that the function is not constructed correctly, the problem may be in the function itself and not SMP/E. In such cases, report the function as the cause of the problem.
Always check the Element Summary Report for uninstalled elements, even if a SYSMOD appears to have been installed without errors.