IBM TRIRIGA Application Platform Version 3.6.0

Configuring agent processes

Certain IBM® TRIRIGA® agents or agent processes must be configured when they apply to your particular implementation. Before you configure the process server to run agents, first complete the IBM TRIRIGA Application Platform installation on the process server.

Business process agents
The IBM TRIRIGA Application Platform agents are business process agents that conduct the automated work for the IBM TRIRIGA applications. When the platform identifies an event that requires an agent, the platform places the event into a queue where the agent can retrieve and process it.
Administrator console
Before you configure the process server to run agents, first complete the IBM TRIRIGA Application Platform installation process on the process server. Then, open the Agent Manager in the IBM TRIRIGA administrator console to configure and manage agents.
Attaching Microsoft Outlook messages
Microsoft Exchange converts a sent Microsoft Outlook message (.msg file) and any attached messages (.msg files) into Multipurpose Internet Mail Extensions (MIME) format. However, the IBM TRIRIGA Incoming Mail Agent is not designed to recognize attachments in MIME format. Instead of attaching Microsoft Outlook .msg messages to another .msg message, you have two alternative options.
Configuring the SMTP port in Linux
Linux does not allow root users to bind port traffic to ports 1024 and below. However, the simple mail transfer protocol (SMTP) port property of the TRIRIGAWEB.properties file has a default value of port 25. If you are running Linux, you must configure the reserve SMTP agent to listen to a custom port instead of the default port 25.