Troubleshooting
Procedures are available for problem diagnosis and resolution.
- Help facilities
IBM® Tivoli® Storage Manager has several outlets for resolving problems that you might have with the server or the backup-archive client. - Resolving client problems
Resolving problems with the client application can involve connecting to the server, changing policy settings, reproducing the error, or several other possible options. - Resolving Tivoli Storage Manager server problems
When working with IBM Tivoli Storage Manager, you might experience problems specific to the server. The server diagnostic tips that you can perform vary from simple actions such as restarting your server, to more involved procedures. - Resolving Operations Center problems
If a problem occurs with the Tivoli Storage Manager Operations Center and you cannot solve it, you can consult the descriptions of known problems for a possible solution. You might also need to review log files and enable extended tracing for the Operations Center. - Resolving communication problems
The need for connectivity in IBM Tivoli Storage Manager means that any communication error can render your application useless. Communication errors might be attributed to TCP/IP configuration, client and server connections, and other causes. - Resolving storage agent problems
IBM Tivoli Storage Manager can back up and restore client data directly to and from SAN-attached storage by using the storage agent. - Using trace to resolve problems
IBM Tivoli Storage Manager can, at times, experience problems that you can resolve through trace. - Resolving data storage problems
If you are experiencing a problem in storing or retrieving data, several methods are available to help you resolve the problem. - Getting call stack information from a core file
You can use the sample gt script shell provided here to get the call stack for each running thread from a core file. - Running the tsmdiag utility
You can diagnose problems with a Tivoli Storage Manager server by running the tsmdiag utility on the system where the Tivoli Storage Manager server is installed. After you collect the diagnostic data, you can send the information to IBM Software Support. - PDF guide with troubleshooting information
Troubleshooting information for Tivoli Storage Manager in the IBM Knowledge Center is also available as a PDF guide.