Checking if documents were collected

If the event log ID 128 was not logged, determine if the errors occurred while collecting the source documents by checking the information that is added to the source system connector log files.

Error identification

Depending on the source system connector that you defined in the task route, search for the following strings in the respective log files. Source system connection errors are logged depending on the log level that you defined in the IBM® Content Collector Configuration Manager when you configure the connector.

Ensure that you set the adequate log level to identify this type of error and run the task route again before you begin searching for error strings. The default log file directory is ContentCollector-install-directory\ctms\Log.

Table 1. Source system connector log files and error search strings
Connector Log file name and log level Search strings
Email Connector

and SMTP Connector

 Lotus Domino:

afu_mailconnector(Domino)_sysout_<file number>

afu_mailconnector(Domino)_trace_<file number>

afu_monitor_sysout_<file number>

afu_monitor_trace_<file number>

Microsoft Exchange:

afu_mailconnector(MAPI)_sysout_<file number>

afu_mailconnector(MAPI)_trace_<file number>

afu_monitor_sysout_<file number>

afu_monitor_trace_<file number>

SMTP/MIME

afu_mailconnector(SMTP)_sysout_<file number>

afu_mailconnector(SMTP)_trace_<file number>

afu_monitor_sysout_<file number>

afu_monitor_trace_<file number>

Log level: Information

 Search for the following strings:
  • Error
  • SEVERE
For example: 
AFUP0008E 
A connection to 
the mail server 
could not be 
established. 
See the 
following 
message: ....
File System Source Connector Not applicable. This type of error cannot occur.
SharePoint Connector

ibm.ctms.spconnector-YYYY-MM-DD.log

Log level: Trace 2
For example:
An error occurred 
while attempting 
to extract the 
metadata for a 
SharePoint item.
Original error 
= {0}
IBM Connections Connector

Log level:

Information

afu_connections_sysout_<file number>

Log level: Information

 Not applicable. This type of error cannot occur.

Action

Table 2. Action after error identification
Result Action
Search string was found Was the source system connector started?
Search string was not found Is IBM Content Collector deployed in a cluster?