Preparing to run the online and stand-alone hardware diagnostics

Use these tools to diagnose hardware problems on your system that is running the AIX® or Linux operating system.

Use these diagnostics only if you are directed from another procedure or directed by your next level of support or your hardware service provider.

Diagnostic service aids are available for systems that are running the AIX or Linux operating system which can help you perform hardware analysis. If a problem is found, you might receive a service request number (SRN) that can help you pinpoint the problem and determine a corrective action.

If you have the AIX operating system installed and it is running, you can perform online hardware diagnostics. However, if the installed AIX operating system cannot be started, or you have the Linux operating system installed, you will need to run the hardware diagnostics from CD, DVD, or from a NIM server. Additionally, various service aids in the diagnostics can help you with service tasks.

You can also verify a repair by using the diagnostics. To verify a repair in Linux, see Verify a repair in Linux. To verify the repair in AIX, see Verify a repair in AIX.

  • Running the online diagnostics
    If you have AIX installed and it can be started, use this procedure to perform diagnostic procedures when directed from another procedure or by your next level of support.
  • Running the stand-alone hardware diagnostics
    If the system that you want to run hardware diagnostics on has the AIX operating system installed but it cannot be started, or you have the Linux operating system installed, use this procedure to perform hardware diagnostic procedures. The stand-alone hardware diagnostics can be run from CD, DVD, or a NIM server. Use this procedure when directed from another procedure or by your next level of support.
Parent topic: Diagnostics and service aids


Last updated: Mon, March 23, 2020