Symptom and recovery actions

Use this procedure to determine symptoms and find recovery actions for i5/OS®.

  1. Were you directed here from the problem analysis procedure?
  2. To find the symptom for the problem, look in the Symptom column in the following table, starting at the top and moving down the list. Then perform the procedure listed in the Recovery procedure column.
Table 1. Problem analysis symptom and recovery list
Symptom Recovery procedure
You cannot turn on the system. See Recovering from a system power problem.
The system attention light is on, or a reference code is displayed on the control panel. See the Reference codes list for customers.
The Operations Console remote control panel feature is not working correctly. See Recovering when the remote control panel interface of Operations Console is not working correctly.
A button or light on the control panel is not working correctly. Turn on the system again. If the control panel buttons or lights still are not working correctly, contact your next level of support or your hardware service provider.
You cannot perform an initial program load (IPL) or you suspect an operating system failure. See Recovering from IPL or system failures.
Your workstation or device (such as display or printer) is not working. See Recovering from a workstation failure.
You are having a problem with a tape or CD drive. See Recovering from a tape or CD drive problem.
You cannot communicate with another device or computer. See Recovering from a communications problem.
Your system seems to be in a hang or loop condition. See Recovering from system hang or loop condition.
You are having an intermittent problem. See Recovering from an intermittent problem.
You are having data compression problems and receive message CPPEA02 along with reference code 6xxx 7051 (Compressed device and compression input/ouput adapter (IOA) are not compatible). Go to "Recovering from SRC 6xxx 7051" in the Working with Disk Compression chapter in the Backup and Recovery guide (about 4 MB).
You are having data compression problems and receive message CPPEA03 along with reference code 6xxx 7052 (Data compression warning). Go to "Recovering from SRC 6xxx 7052" in the Working with Disk Compression chapter in the Backup and Recovery guide (about 4 MB).
No symptom matches those in the table. Contact your next level of support. For details, see Contacting IBM service and support.