Troubleshooting
Problem
Collecting MustGather information before calling IBM support helps you understand the problem and save time analyzing the data.
Resolving The Problem
The MustGather information is used to diagnose installation-related issues during a completely new installation of the product, a fix pack application, or an upgrade on an existing installation.
- Business Impact
- Problem description
- Environment description
- IBM Installation Manager mode
- Detailed error messages
- Problem Analysis Data
- Review the information of Considerations for installing DB2 with IBM Integration Designer
- Installation user and log details
- Software version details
- Install and configuration logs
General Diagnostic Information
Provide a detailed description of the problem and the impact to any project and business operation
- How does the issue impact your business?
- Are there any deadlines that are affected by this problem?
- Operating System version details
- Detailed description and steps that led to the problem
Diagnostic Information for install or upgrade IBM Integration Designer
- Which IBM Installation Manager mode was used to install Business Automation Workflow? Wizard mode, or command-line mode?
- Error messages
Wizard mode: capture the Installation Manager GUI screen wit the errors
Command-line mode: full command details and command output - Installation Manager data for problem analysis:
Wizard mode:
Help > Export Data for Problem Analysis
Command-line mode:
run the command from the [Installation Manager HOME]/eclipse/tools
imcl exportInstallData [outputfileName]
Diagnostic Information for install DB2 on local Test Environment
- Review the information of Considerations for installing DB2 with IBM Integration Designer
- Administrator or nonadministrator user used to install DB2
- Installation Manager data for problem analysis:
Wizard mode:
Help > Export Data for Problem Analysis
Command-line mode:
run the command from the [Installation Manager HOME]/eclipse/tools
imcl exportInstallData [outputfileName] - install_root/logs/db2install.log
Diagnostic Information for creating local Test Environment
- Software version details from command install_root/bin/versionInfo -fixpacks -ifixes to a file
- Create the .zip file of the entire directory install_root/logs
What to do next
- Review the log files and traces at the time of the problem to try to determine the source of the problem.
- Use Business Automation Workflow documentation or the Support Forums to search for known problems.
- Once you complete gathering all the needed information and diagnostics, you can add them to your case. Alternatively, you can upload files to ECURep. For more information, see Enhanced Customer Data Repository (ECURep) - Overview.
Related Information
[{"Type":"MASTER","Line of Business":{"code":"LOB45","label":"Automation"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSTLXK","label":"IBM Integration Designer"},"ARM Category":[{"code":"a8m50000000CcgmAAC","label":"Development Tools-\u003EIBM Integration Designer-\u003EIID Install\/upgrade"}],"ARM Case Number":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"}]
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Document Information
Modified date:
19 May 2022
UID
swg21566753