Troubleshooting
Problem
This technote provides a list of the common errors and application conflicts associated with the error, cleartool: Error: Cannot bind an admin_server handle on "host1": error detected by ClearCase subsystem., when attempting to create and or start an IBM Rational ClearCase view or VOB on Microsoft Windows.
Symptom
The following error is reported when attempting to create a view or VOB or when trying to start a view.
cleartool: Error: Cannot bind an admin_server handle on "host1": error detected by ClearCase subsystem.
Note: If you are attempting to create a VOB or view on a NAS filer and receive the Cannot bind an admin_server handle error, review technote 1124253 for more details.
Cause
The error is caused by any one of a number of different programs conflicting with Rational ClearCase on the local machine.
IMPORTANT: The program could be legitimate and purposely installed on a system or it could also be spyware that is running unknowingly on a system.
If the program is legitimate, please contact the vendor for information about moving it down the protocol stack.
In either case, these problematic programs can be running on top of the TCP/IP stack on a Windows system which prevents ClearCase from functioning properly, such as the system's performance being impacted by freezing or hanging when accessing objects in a view.
Examples:
Attempts to create a dynamic view results in the following errors:
Error creating view '<view tag>'
Problem starting admin_server for host <host name>
See albd_log or admin_log on host <host name>
Cannot bind an admin_server handle on "<host name>": error detected by ClearCase subsystem
Unable to create view "\\<host name> \<share>\<view tag>.vws"
Error creating VOB
VOB Creation Wizard Error: Cannot bind an admin_server handle on "<host name>":
timed out trying to communicate with ClearCase remote server.
VOB Creation Wizard error: Problem starting vob_server for vob <host name>:drive:\<share>\<VOB tag>.vbs
VOB Creation Wizard error: See albd or vob error logs on host <host name>
VOB Creation Wizard Error: Unable to create versioned object base
"\\<host name>\<share>\<VOB tag>.vbs".
>cleartool getlog -all -full
admin_contact_call_V1: RPC: Unable to receive; errno = [WINSOCK] Connection reset by peer
>cleartool getlog -all -full
cleartool: Error: Problem starting admin_server for host <host name>
cleartool: Error: See albd_log or admin_log on host <host name>
adm_log_list_if_V1: RPC: Unable to receive; errno = [WINSOCK] Connection reset by peer
Additional errors in the ClearCase logs (as well as the Event Viewer logs) related to this problem:
admin log:
admin_contact_call_V1: RPC: Unable to receive; errno = [WINSOCK] Connection reset by peer
albd log:
Albd(496): Error: Server admin_server.exe (pid=3144) on "" died on
startup; marking it as "down".
cccredmgr log:
cccredmgr(556): Warning: OpenProcessToken failed: Error 5: No additional description available for this system error.
Event Viewer - System Log:
Application popup: admin_server.exe -
Application Error : The exception unknown software exception (0xccccdead) occurred in the application at location 0x7c81eb33.
view log:
view_contact call failed: RPC: Unable to receive; errno = "WINSOCK¨
Connection reset by peer
Resolving The Problem
In order to check to see if you have a program that is conflicting with ClearCase follow the instructions below:
1. Click on Start > Run type winmsd and hit the Enter key.
Note: A window will pop up that says System Information.
2. In the left hand pane of the window, expand the Components item.
3. Then expand Network and click on Protocol.
4. In the right hand pane of the window you will see an Item and a Value column.
Note: The first entry should be MSAFD Tcpip [TCP/IP] and the second should be MSAFD Tcpip [UDP/IP].
Example:
Item Value
Name OSMIM --> MSAFD Tcpip [TCP/IP]
ConnectionlessService False
GuaranteesDelivery True
GuaranteesSequencing True
MaximumAddressSize 16 bytes
MaximumMessageSize 0 bytes
MessageOriented False
MinimumAddressSize 16 bytes
PseudoStreamOriented False
SupportsBroadcasting False
SupportsConnectData False
SupportsDisconnectData False
SupportsEncryption False
SupportsExpeditedData True
SupportsGracefulClosing True
SupportsGuaranteedBandwidth False
SupportsMulticasting False
Note: This is an example of the MarketScore spyware application signature.
You will need to run a spyware removal tool to completely remove this program from the system.
Remove this program by using the Add or Remove Programs in the Windows Control Panel.
Known Applications that Conflict with ClearCase (click to expand) | ||||||
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Related Information
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Document Information
Modified date:
16 June 2018
UID
swg21240722