IT40318: SPECTRUM CONTROL PROBE AGAINST FLASHSYSTEM 5100 FAILS RANDOMLY WITH ERROR HWN021503E

IBM Spectrum Control 5.4.7 - Windows Server
IBM Spectrum Control 5.4.7 - Linux Server
IBM Spectrum Control 5.4.7 - AIX Server
IBM Spectrum Control 5.4.7 - Agents

APAR status

• Closed as program error.

Error description

• The probe failed time to time with the following error:
  /opt/IBM/TPC/device/log/xxxxxxxx.xxxxxxx/Probe_xxxxx/traceProbe
  _xxxxxx_xxxxxxx_0.log
  
  2022-02-03 08:52:15.120+0100 [Process Processor (Thread-107)]
  [GenericDiscoveryProcessPlugin.collectDeviceData] [INFO]
  NameSpace :root/ibm
  2022-02-03 08:52:15.120+0100 [Process Processor (Thread-107)]
  [ProcessPlugin.saveNameSpace] [INFO] saveNamespace
  2022-02-03 08:52:15.120+0100 [Process Processor (Thread-107)]
  [ProcessPlugin.saveSubSystem] [INFO] SaveSubSystem Name:
  0000020123456789: 0000020123456789/XXXXXXXXX SMIS:1.6.1 CIMOM
  Version:8.3.0.18
  2022-02-03 08:52:15.136+0100 [Process Processor (Thread-107)]
  [ProcessPlugin.saveSubSystem] [INFO] saveProduct
  2022-02-03 08:52:15.136+0100 [Process Processor (Thread-107)]
  [TopLevelDiscoveryProcess.collectDevices] [ERROR] HWN021503E
  com.ibm.tpc.common.api.TPCServerException: HWN021503E The action
  cannot be completed
     at com.ibm.tpc.disk.common.util.DiskMessageHelper.getTPCServ
  erException(DiskMessageHelper.java:285)
     at com.ibm.tpc.disk.discovery.TopLevelDiscoveryProcess.colle
  ctDevices(TopLevelDiscoveryProcess.java:597)
     at com.ibm.tpc.disk.discovery.TopLevelDiscoveryProcess.proce
  ss(TopLevelDiscoveryProcess.java:678)
     at com.ibm.tpc.Router.perform(Router.java:728)
     at com.ibm.tpc.Router.perform(Router.java:457)
     at com.ibm.tpc.disk.collection.ProbeCompleteSubsystem.proces
  s(ProbeCompleteSubsystem.java:136)
     at com.ibm.tpc.Router.perform(Router.java:728)
     at com.ibm.tpc.Router.perform(Router.java:457)
     at com.ibm.tpc.discovery.ProcessProcessor.process(ProcessPro
  cessor.java:78)
     at com.ibm.tpc.infrastructure.threads.TPCThread.run(TPCThrea
  d.java:254)
  Caused by: java.lang.NullPointerException
     at com.ibm.tpc.disk.discovery.ProcessPlugin.saveProduct(Proc
  essPlugin.java:955)
     at com.ibm.tpc.disk.discovery.GenericDiscoveryProcessPlugin.
  saveAllInformation(GenericDiscoveryProcessPlugin.java:388)
     at com.ibm.tpc.disk.discovery.GenericDiscoveryProcessPlugin.
  collectDeviceData(GenericDiscoveryProcessPlugin.java:277)
     at com.ibm.tpc.disk.discovery.TopLevelDiscoveryProcess.colle
  ctDevices(TopLevelDiscoveryProcess.java:536)
     ... 8 more
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Control users monitoring FlashSystem devices    *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * Spectrum Control users monitoring FlashSystem                *
  * devices may experience probe failures, resulting             *
  * in error:                                                    *
  *                                                              *
  * HWN021503E The action cannot be completed.                   *
  *                                                              *
  * Invalid checking for data validation: Requested data         *
  * Validation would result in NullPointerEception.              *
  *                                                              *
  *                                                              *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is targeted for the following release:
  
  IBM Spectrum Control 5.4.7   [ 5.4.7-IBM-SC ]
  ( release target 2Q 2022 / May )
  https://www.ibm.com/support/pages/node/359939
  
  The target dates for future releases do not represent a formal
  commitment by IBM. The dates are subject to change without
  notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TPC

• Fixed component ID

  5608TPC00

Applicable component levels