Fixes are available
APAR status
Closed as program error.
Error description
Tivoli Storage FlashCopy Manager and Data Protection for Microsoft Exchange Server and Microsoft SQL Server restore operation from a VMVSS backup may terminate with ANS1086E due to iSCSI mount failure even though the Recovery Agent has exposed the correct disk. The root cause is the wrong determination of the partition index. APAR IT15207 addressed similar problem but at the backup stage. The problem there was that partition index for mountpoints were not matching due to the fact that the recovery agent enumerates partitions in a sequential order, whereas application protection code obtains partition indexes based on VDS disk offsets. The change in IT15207 was to move to enumerating in a sequential order in the injected code when generating APPPROTECTIONDBINFO.XML, just as the RA does. This change was only made in the backup process which was enough for the FBVV driver. However after switching to iSCSI, restore processing now requires similar code changes to figure out the partition index we need to mount from a disk. Products affected: IBM Spectrum Protect Backup-Archive Client version 7.1.6.2 and later on Windows Note: The Backup-Archive Client is a prerequisite to using the Data Protection for VMware. In Data Protection for VMware environments, the Backup-Archive Client is also known as the data mover. This problem also affects IBM Spectrum Protect for Virtual Environments: Data Protection for VMware 8.1.0. If you are using Data Protection for VMware 8.1.0, refer to APAR IT19834.
Local fix
Problem summary
**************************************************************** * USERS AFFECTED: * * Users of: * * Spectrum Protect for Mail: Data Protection Microsoft * * Exchange Server * * Spectrum Protect Snapshot for Microsoft Exchange Server * * Spectrum Protect for Databases: Data Protection for * * Microsoft SQL Server * * Spectrum Protect Snapshot for Microsoft SQL Server * * * * who perform restore from VMVSS backups. Which was done by * * IBM Spectrum Protect for Virtual Environments Data * * Protection for VMware Data Mover version 7.1.6.2 - 8.1.0 on * * Windows x64 platform * **************************************************************** * PROBLEM DESCRIPTION: * * See ERROR DESCRIPTION * **************************************************************** * RECOMMENDATION: * * This issue is projected to be fixed in the Data Protection * * for VMware Data Mover version 8.1.2 and 8.1.0.1 on all * * Microsoft Windows x64 * * * * Note 1: This is subject to change at the discretion of IBM. * ****************************************************************
Problem conclusion
Data Protection for VMware Data Mover has been updated to prevent termination with ANS1086E during database restore from a VMVSS backup.
Temporary fix
Comments
APAR Information
APAR number
IT18134
Reported component name
FLSHCPY VSS
Reported component ID
5608AC6VS
Reported release
71W
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2016-11-28
Closed date
2017-03-22
Last modified date
2017-04-06
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Modules/Macros
dsmagent tdpsqlc tdpexcc fcm
Fix information
Fixed component name
TSM CLIENT
Fixed component ID
5698ISMCL
Applicable component levels
R81W PSY
UP
[{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSGSG7","label":"Tivoli Storage Manager"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"71W","Line of Business":{"code":"LOB26","label":"Storage"}}]
Document Information
Modified date:
11 January 2022