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The matrix below provides specific terms by Product family for the following:

IBM licenses Machine Code only under the terms set forth in the IBM License Agreement for Machine Code (“License Agreement”), and only to the extent of IBM authorizations for use of the Built-in Capacity that was Properly Acquired and Activated (as such terms are defined in the License Agreement) and is used in accordance with the IBM Authorized Use Table for IBM Machines.

For machines and upgrades acquired on or after April 1, 2012, the license agreement specified through this webpage governs use of Machine Code, and takes priority over any other Machine Code license terms that are (i) included with the machine or upgrade, or (ii) accepted along with IBM Program license terms.


Hybrid Storage warranties
Product Warranty period Type and level of warranty service Related links
DS8000 Series 1-year parts
1-year labor
Onsite repair, 24 x 7, same day response Product support

Applicable license
 
2-years parts
2-years labor
Onsite repair, 24 x 7, same day response
3-years parts
3-years labor
Onsite repair, 24 x 7, same day response
4-years parts
4-years labor
Onsite repair, 24 x 7, same day response
Acceptance-By-Use Machines: All
DS6000 Series 1-year parts
1-year labor
Onsite repair, 24 x 7, same day response Product support

Applicable license
4-years parts
4-years labor
Customer Replaceable Unit and onsite repair, 9 x 5, next business day response
Acceptance-By-Use Machines: All
DS5000 Series 1-year parts
1-year labor
Customer Replaceable Unit and onsite repair, 24 x 7, same day response Product support

Applicable license
3-years parts
3-years labor
Customer Replaceable Unit and onsite repair, 9 x 5, next business day response
Acceptance-By-Use Machines: All
DS4000 Series 3-years parts
3-years labor
Customer Replaceable Unit and onsite repair, 9 x 5, next business day response Product support

Applicable license
Acceptance-By-Use Machines: All
DS3000 Series 3-years parts
3-years labor
Customer Replaceable Unit and onsite repair, 9 x 5, next business day response Product support

Applicable license
Acceptance-By-Use Machines: All
XIV Storage System 1-year parts
1-year labor
Customer Replaceable Unit and onsite repair, 24 x 7, same day response Product support
 
3-years parts
3-years labor
Customer Replaceable Unit and onsite repair, 24 x 7, same day response
Acceptance-By-Use Machines: All
Storwize V7000 3-years parts
3-years labor
Customer Replaceable Unit and onsite repair, 9 x 5, next business day response Product support

Applicable license
Acceptance-By-Use Machines: All
Storwize V5000 1-year parts
1-year labor
Customer Replaceable Unit and onsite repair, 24 x 7, same day response Product support

Applicable license
3-years parts
3-years labor
Customer Replaceable Unit and onsite repair, 24 x 7, same day response
Acceptance-By-Use Machines: All
Storwize V3700 3-years parts
3-years labor
Customer Replaceable Unit and onsite repair, 9 x 5, next business day response Product support

Applicable license
Acceptance-By-Use Machines: All
SAN Volume Controller (SVC) 1-year parts
1-year labor
Onsite repair, 24 x 7, same day response Product support

Applicable license
3-years parts
3-years labor
Onsite repair, 24 x 7, same day response
Acceptance-By-Use Machines: All
Enterprise Storage Server (ESS) 3-years parts
3-years labor
Onsite repair, 24 x 7, same day response Product support

Applicable license
Acceptance-By-Use Machines: All

Flash Storage warranties
Product Warranty period Type and level of warranty service Related links
FlashSystem 900 1-year parts
1-year labor
Customer Replaceable Unit and onsite repair, 24 x 7, same day response Product support

Applicable license
 
3-years parts
3-years labor
Customer Replaceable Unit and onsite repair, 24 x 7, same day response
Acceptance-By-Use Machines: All
FlashSystem V9000 1-year parts
1-year labor
Customer Replaceable Unit and onsite repair, 24 x 7, same day response Product support

Applicable license
 
3-years parts
3-years labor
Customer Replaceable Unit and onsite repair, 24 x 7, same day response

Enterprise Class Support

Acceptance-By-Use Machines: All
FlashSystem A9000 1-year parts
1-year labor
Customer Replaceable Unit and onsite repair, 24 x 7, same day response Product support

Applicable license
3-years parts
3-years labor
Customer Replaceable Unit and onsite repair, 24 x 7, same day response

Enterprise Class Support

Acceptance-By-Use Machines: All
FlashSystem A9000R 1-year parts
1-year labor
Customer Replaceable Unit and onsite repair, 24 x 7, same day response Product support

Applicable license
3-years parts
3-years labor
Customer Replaceable Unit and onsite repair, 24 x 7, same day response

Enterprise Class Support

Acceptance-By-Use Machines: All

Spectrum Virtualize / Storage Virtualize FlashSystem
Product Warranty period Type and level of warranty service Related links
Storwize V5010E & V5030E
FlashSystem 5010 & 5030
3-year parts
3-year labor
Customer Replaceable Unit and onsite repair, 24 x 7, same day response
Acceptance-By-Use Machines: All
FlashSystem 5015, 5035, & 5045 3-year parts
3-year labor
Customer Replaceable Unit and onsite repair, 24 x 7, same day response
Acceptance-By-Use Machines: All
FlashSystem 5200, 5300, 7300, & 9500 1-year parts
1-year labor
Customer Replaceable Unit and onsite repair, 24 x 7, same day response
Acceptance-By-Use Machines: All

Tape Storage warranties
Product Warranty period Type and level of warranty service Related links
Enterprise Tape Storage 1-year parts
1-year labor
Onsite repair, 24 x 7, same day response Product support

Applicable license
Acceptance-By-Use Machines: All
Linear
Tape-Open
1-year parts
1-year labor
Onsite repair, 24 x 7, same day response Product support

Applicable license
1-year parts
1-year labor
Onsite repair, 9 x 5, next business day response
1-year parts
1-year labor
Customer Replaceable Unit, 9 x 5, next business day response
3-years parts
3-years labor
Customer Replaceable Unit, 9 x 5, next business day response
Acceptance-By-Use Machines: All
Complementary Storage 1-year parts
1-year labor
Onsite repair, 24 x 7, same day response Product support
Acceptance-By-Use Machines: All
TS4500 Tape Library
1-year parts
1-year labor
Customer Replaceable Unit and onsite repair, 24 x 7, same day response
Acceptance-By-Use Machines: All
IBM Diamondback Tape Library 1-year parts
1-year labor
Customer Replaceable Unit and onsite repair, 9 x 5, next business day response
3-year parts
3-year labor
Customer Replaceable Unit and onsite repair, 9 x 5, next business day response
5-year parts
5-year labor
Customer Replaceable Unit and onsite repair, 9 x 5, next business day response
Acceptance-By-Use Machines: All
TS7700 Tape Library
1-year parts
1-year labor
Customer Replaceable Unit and onsite repair, 24 x 7, same day response
Acceptance-By-Use Machines: All
TS4300 Tape Library
3-year parts
3-year labor
Customer Replaceable Unit and onsite repair, 9 x 5, next business day response
Acceptance-By-Use Machines: All

Storage Area Network (SAN) warranties
Product Warranty period Type and level of warranty service Related links
SAN 1-year parts
1-year labor
Onsite repair, 24 x 7, same day response Product support
1-year parts
1-year labor
Onsite repair, 9 x 5, next business day response
1-year parts
1-year labor
Customer Replaceable Unit,
9 x 5, next business day response
Acceptance-By-Use Machines: All
SONAS 1-year parts
1-year labor
Customer Replaceable Unit and onsite repair, 9 x 5, next business day response Product support

Applicable license
Acceptance-By-Use Machines: All
N Series 3-years parts
3-years labor
Customer Replaceable Unit and onsite repair, 9 x 5, next business day response Product support
Acceptance-By-Use Machines: All

Storage Solutions warranties
Product Warranty period Type and level of warranty service Related links
DR550 File System Gateway 1-year parts
1-year labor
Onsite repair, 24 x 7, same business day response Product support
Acceptance-By-Use Machines: All
System Storage Productivity Center (SSPC) 1-year parts
1-year labor
Onsite repair, 24 x 7, same day response Product support
Acceptance-By-Use Machines: All

Additional resources


1"Other Internal Licensed Code" (OILC) was previously referred to as "Separately Licensed Code" (SLC).

Disclaimer:  IBM version level, warranty periods, and service levels may vary by product and country. Therefore, the information in this site may not apply to you. Your rights and IBM's obligations regarding IBM Machine warranties are governed solely by the IBM Statement of Limited Warranty that ships with your Machine or the IBM agreement under which you acquired your Machine. Please consult your local IBM representative, or your reseller for warranty information specific to an IBM Machine and country. This site provides general information at the Machine Type level, it does not provide warranty information for IBM features, conversions, upgrades, elements, or accessories.

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Document Information

Modified date:
22 July 2024

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isg3T1025376