How Schiphol got smarter.
Amsterdam Airport Schiphol is Europe’s fifth busiest airport in international passenger traffic. Their goal was to make it Europe’s preferred airport. To grow, the airport needed to improve baggage handling capacity, but limited space and the large percentage of transfer passengers, who require more complex baggage handling, were significant challenges.
Peering into the black box.
Typically a baggage system is a kind of black box: luggage comes in, and no one truly knows where it is until hopefully it emerges at the right place and time. In the case of transfer flights, baggage from one flight generally has to be taken to several different connecting aircrafts, often very quickly, compounding operational difficulties.
A connection made.
In any airport, it’s easy to distinguish between passengers rushing to make a connecting flight and a connecting passenger with time to kill relaxing in the airport lounge. One passenger is in the fast lane, and the other has a long wait; most others fall somewhere in the middle. Schiphol’s innovation was to see these patterns as the metaphor for their new baggage system.
Thinking out of the box.
By attaching sensors to all bags, managers can now pinpoint the location of bags in real-time through the pipeline and easily identify those at risk of missing close connections. Intelligent routing helps controllers compare an item’s current status to its connecting flight location and take-off time, and then automatically direct it to the appropriate pathway.
Seeing the path to growth.
The system’s intelligence also helps alleviate bottlenecks and balance labor resources, so Schiphol can now adjust capacity to smooth out the peaks and valleys of baggage handling. By building this intelligence into its baggage management processes, Schiphol has in effect gained a "license to grow."
Schiphol’s smart baggage management solution includes ...
IBM Rational® Software: DOORS, ClearCase, ClearQuest, RequisitePro, SoDA, Software Architect, CQTM, IBM Tivoli®: Composite Application Manager for Applications, Monitoring, Storage Manager, Access Manager for Operating Systems
IBM System p5® , System x®
IBM GBS® Aviation Competence Center, IBM Global Technology Services
A Smarter Planet is measured by its results. Here are the outcomes of Schiphol’s baggage handling solution:
Schiphol increased its hourly baggage handling capability by 80%, from 5,000 to 9,000 bags.
A 40% percent increase in baggage handling capacity will enable Schiphol to handle 70 million baggage items per year in the near future.
Schiphol improved quality of performance and physical working conditions for baggage handlers.
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Continuing the Conversation
Smarter baggage handling helps enable Amsterdam Airport Schiphol’s vision of growth.
Find out how to efficiently manage your growing business demands on the Smarter Transportation page.