Self-service kiosks and friendly agents revolutionize airport check-in process
Qantas Airways: Self-service kiosks keep both customers and employees happy with faster check-in times and improved travel experience
Self-service kiosks, RFID card readers and bag-ticket printers allow Qantas passengers to perform all aspects of the check-in process in a matter of seconds.
Instrumented: Kiosks and card readers in the terminal area detect the arrival of passengers through either a mobile device or RFID-embedded frequent flyer card.
Interconnected: The check-in solution is integrated in near real time with the airline’s reservation, inventory and departure system.
Intelligent: Analysis of passenger behavior has enabled Qantas to optimize the allocation of agent resources, as well as the configuration of kiosk and other devices throughout the terminal.