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Solutions for more instrumented, interconnected and intelligent systems

Cross-channel order management

Consumers today expect a consistent brand experience delivered across channels. The cross-channel order management solution from IBM is designed to orchestrate and optimize the most complex order, inventory and fulfillment processes, allowing retailers to enable a smarter shopping experience in an efficient manner.

Distribution network and inventory optimization for retail

Do you have access to the information you need to make better decisions about managing your distribution, transportation and inventory? The distribution network and inventory optimization solution employs predictive analytics to help you identify the best strategic approach to improve your supply network performance.

IBM Single View of Customer for retail

The IBM Single View of Customer solution for retail provides a 360-degree view of your customers' needs, preferences, buying trends and propensities. The solution aggregates customer information from across the retail enterprise into a single hub, then it applies advanced analytics to help you gain important customer insights.

Indirect procurement for retail

The indirect procurement solution for retail from IBM provides information and visibility into non-merchandise spending, and the controls and ability to aggregate spending on a global basis. This can improve efficiency, reduce costs, and standardize and automate processing.

Mobile shopping solution for retail

As more and more consumers use portable technologies like cell phones, smart phones and the internet in the shopping process, mobile devices become an essential sales tool. Leverage how and when customers use mobility to unify the in- and out-of-store experience and use mobile capabilities to improve your business productivity.

Multi-channel workbench and analytics for retail

Shifting customer behavior requires the ability to understand how buying habits related to one channel contribute to another channel. The multi-channel workbench and analytics solution provides a short on-ramp to gaining insights into cross-channel performance and customer behavior using multi-channel metrics and indicators.

Next generation e-commerce

Use next generation e-commerce solution from IBM to reduce risk and attain higher transaction volumes and greater business agility. With the help of a rich Web 2.0 user interface and advanced e-commerce and cross-channel enhancements, you can achieve better conversion rates and digitally influenced store sales.

Product information and attribute management for retail

Product information is fundamental to merchandising, assortment planning, supply chain, and Web and store applications—as well as customer buying decisions. Yet data input is prone to inconsistency and error. The result can be lost sales, lower margins and decreased productivity. Our solution can help.

Retail analytics to deliver customer insights

Retail analytics to deliver customer insights solution from IBM leverages predictive analytics to provide you valuable insights to anticipate customer preferences and analyze purchasing trends to tailor store-level assortments, provide differentiated service and personalize interactions for an enriching shopping experience.

Retail performance analytics

Performance dashboards, retail-specific analytics and superior data warehousing support smarter strategic and operational actions. The retail performance analytics solution provides the tools you need to integrate customer information, fostering real-time decision making to drive sales in a complex shopping environment.

Social media monitoring and analytics solution from IBM

Helps measure consumer sentiments about your brand, track their online dialogues and anticipate their expectations, enabling you to analyze your marketing effectiveness, offer better shopping experiences, enhance customer service and improve your brand equity.

Store managed services

The store managed services solution from IBM is designed to help retailers integrate their business and store operations in support of dynamic business demands. This can increase the efficiency and performance of in-store technology, returning improved operating margins and lower selling, general and administrative expenses (SG&A).

Tailored assortment for retail from IBM

The competitive nature of today’s retail market makes it imperative to better understand your customers’ needs and tailor your offerings accordingly. No longer can retailers simply stock merchandise according to blanketed corporate buying strategies. You need to leverage customer data to help enhance customer loyalty and increase overall profits.