Capturing the hearts and wallets of customers. Unlocking growth potential by building stronger customer relationships.
How customers feel about the experience they have with their bank substantially impacts their economic value to the bank. To win a deeper commitment, banks must focus on changing attitudes and perceptions.
Fit, Focused and Ready to Fight: How banks can get in shape for the battle ahead (1.12MB)
Towards transparency and sustainability: Building a new financial order (231KB)
Undressing in public: Harnessing the power of Web 2.0 to rebuild trust in banking (191KB)
Business Strategy for Cloud Providers (1.45MB)
Extending Virtualisation to end used environment in the Financial Service Sector (1.45MB)
Capturing the Potential of Cloud (1.55MB)
Banking Industry Information Agenda (748KB)
IBM Global CEO Study 2008: The enterprise of the future – Banking Version
IBM and RISK Management: Managing Risk Through Business Intelligence
eDiscovery using ECM solutions (1.3MB)
IBM and Risk Management: Managing Risk Through Business Intelligence
Secured Magazine: Cloud Security Vol.7 Issue.2
7 risk Dashboards Every Bank Needs (277KB)
IDC - Benefits of IBM Rational AppScan (181KB)
Protect your company - or else (170KB)
Rational AppScan: enhancing Web Application Security (3.95MB)
Introducing IBM Security Framework (4.08MB)
Pre-emptive protection for servers (58KB)
Pre-emptive security products and services (3.50KB)
Deliver effective governance for identity and access management (951KB)
Banking Performance Management
IBM Global CEO Study 2008: The enterprise of the future – Banking Version
Planning in the Financial Services Industry (128KB)
Banking Performance Management: Three ways banks are winning with performance management (448KB)
Banking Industry Information Agenda (748KB)
Fit, Focused and Ready to Fight: How banks can get in shape for the battle ahead (1.12MB)
Towards transparency and sustainability: Building a new financial order (354KB)
Undressing in public: Harnessing the power of Web 2.0 to rebuild trust in banking (191KB)
Extending Virtualisation to end used environment in the Financial Service Sector (1.45MB)
