IBM ConnectionsTechnical Support

Technical Support

Online Support

Online, self-help is available at the links provided below.

Community Support Forums

Note: Community Support Forums are currently available in English only and you must log in to access the forums.


Administrator support

Company administrators with an active subscription are eligible to contact support for assistance with issues they have been unable to resolve.

Administrators can open a service request with our administrator support using our support portal, by email, or by phone for severity 1 issues. Administrator support is available in English and select local languages. For details on your country specific contact information, language support, and hours of support, please reference the support contact information below. For details on using our support portal, please see our IBM service request quick start guide.

Trial support

Trial subscribers have access to self help materials. Your trial administrators also have access to trial account support. With self help, you can get your questions answered in our forums as well as accessing training materials and documentation. With trial account support, trial company administrators can get answers to their initial trial account setup questions.

English language trial account support can be reached by email at support@collabserv.com. For details on your country specific contact information, language support, and hours of support, please refer to the support contact information below.

IBM Connections Meetings Cloud support

In addition to accessing self help, meetings hosts or participants having an urgent issue with a meeting in progress are eligible to contact support. English language support can be reached by phone at U.S. Toll Free 1-888-376-0105 or by email at support@collabserv.com. For details on your country specific contact information, language support and hours of support, please refer to the support contact information below.


Support Contact Information


Country Language Email Address for all Severity issues Phone Number for Severity 1 issues Contact Hours and Additional Information
All Countries English support@collabserv.com Local country contact number below or US toll number: +1-978-899-9192 Company Administrators may submit issues to English language support at any time; Severity 1 issues will be responded to 7x24.
Argentina Spanish latam_support@collabserv.com 0800-555-4288 or 0800-288-5288 and when prompted, enter 877 839-3409

Additional Detailed instructions for calling using AT&T USA Direct are found at http://www.usa.att.com/traveler/index.jsp
Support in Spanish is available Monday - Friday between 09:00-17:00 Central Time excluding holidays.

Note: IBM Smart Cloud Notes support is currently available in English only.

Company Administrators Support in English is available at any time. Refer to the All Countries support information for instructions.
Australia English support@collabserv.com 1-800-75-2425 Company Administrators may submit issues to English language support at any time; Severity 1 issues will be responded to 7x24.
Austria German german_support@collabserv.com 0-800-200-288 and when prompted, enter 877 839-3409

Additional Detailed instructions for calling using AT&T USA Direct are found at http://www.usa.att.com/traveler/index.jsp
Company Administrator Support in German is available during the prevailing business hours; Monday - Friday between 09:00-17:00 CET excluding holidays.

Note: IBM Smart Cloud Notes support is currently available in English only.

Company Administrators Support in English is available at any time. Refer to the All Countries support information for instructions.
Belgium English support@collabserv.com 0-800-100-10 and when prompted, enter 877 839-3409

Additional Detailed instructions for calling using AT&T USA Direct are found at http://www.usa.att.com/traveler/index.jsp
Company Administrators may submit issues to English language support at any time; Severity 1 issues will be responded to 7x24.
Bolivia Spanish latam_support@collabserv.com 800-101-110 and when prompted, enter 877 839-3409

Additional Detailed instructions for calling using AT&T USA Direct are found at http://www.usa.att.com/traveler/index.jsp
Support in Spanish is available Monday - Friday between 09:00-17:00 Central Time excluding holidays.

Note: IBM Smart Cloud Notes support is currently available in English only.

Company Administrators Support in English is available at any time. Refer to the All Countries support information for instructions.
Brazil Brazilian Portuguese brazil_support@collabserv.com 0800-892-1505 Support in Brazilian Portuguese is available Monday - Friday between 09:00-17:00 Brasilia time excluding holidays.

Note: IBM Smart Cloud Notes support is currently available in English only.

Company Administrators Support in English is available at any time. Refer to the All Countries support information for instructions.
Canada English support@collabserv.com 1-888-376-0105 Company Administrators may submit issues to English language support at any time; Severity 1 issues will be responded to 7x24.
Canada French French french_canadian_support@collabserv.com 1-888-376-0105 Support in French is available during Quebec business hours, Monday to Friday from 9:00 AM to 5:00 PM, except holidays

Company Administrators Support in English is available at any time. Refer to the All Countries support information for instructions.
Chile Spanish latam_support@collabserv.com 800-225-288 or 800-360-311 and when prompted, enter 877 839-3409

Additional Detailed instructions for calling using AT&T USA Direct are found at http://www.usa.att.com/traveler/index.jsp
Support in Spanish is available Monday - Friday between 09:00-17:00 Central Time excluding holidays

Note: IBM Smart Cloud Notes support is currently available in English only.

Company Administrators Support in English is available at any time. Refer to the All Countries support information for instructions.
China English support@collabserv.com 10-800-711-0943 or 10-800-110-0869 Company Administrators may submit issues to English language support at any time; Severity 1 issues will be responded to 7x24.
Colombia Spanish latam_support@collabserv.com 01-800-911-0010 and when prompted, enter 877 839-3409

Additional Detailed instructions for calling using AT&T USA Direct are found at http://www.usa.att.com/traveler/index.jsp
Support in Spanish is available Monday - Friday between 09:00-17:00 Central Time excluding holidays

Note: IBM Smart Cloud Notes support is currently available in English only.

Company Administrators Support in English is available at any time. Refer to the All Countries support information for instructions.
Costa Rica Spanish latam_support@collabserv.com 0-800-011-4114 and when prompted, enter 877 839-3409

Additional Detailed instructions for calling using AT&T USA Direct are found at http://www.usa.att.com/traveler/index.jsp
Support in Spanish is available Monday - Friday between 09:00-17:00 Central Time excluding holidays

Note: IBM Smart Cloud Notes support is currently available in English only.

Company Administrators Support in English is available at any time. Refer to the All Countries support information for instructions.
Denmark English support@collabserv.com 80-882952 Company Administrators may submit issues to English language support at any time; Severity 1 issues will be responded to 7x24.
Dominican Republic Spanish latam_support@collabserv.com 1-800-872-2881 and when prompted, enter 877 839-3409

Additional Detailed instructions for calling using AT&T USA Direct are found at http://www.usa.att.com/traveler/index.jsp
Support in Spanish is available Monday - Friday between 09:00-17:00 Central Time excluding holidays

Note: IBM Smart Cloud Notes support is currently available in English only.

Company Administrators Support in English is available at any time. Refer to the All Countries support information for instructions.
El Salvador Spanish latam_support@collabserv.com 800-1288 or 800-1785 and when prompted, enter 877 839-3409

Additional Detailed instructions for calling using AT&T USA Direct are found at http://www.usa.att.com/traveler/index.jsp
Support in Spanish is available Monday - Friday between 09:00-17:00 Central Time excluding holidays

Note: IBM Smart Cloud Notes support is currently available in English only.

Company Administrators Support in English is available at any time. Refer to the All Countries support information for instructions.
Finland English support@collabserv.com 0 8001 10015 and when prompted, enter 877 839-3409

Additional Detailed instructions for calling using AT&T USA Direct are found at http://www.usa.att.com/traveler/index.jsp
Company Administrators may submit issues to English language support at any time; Severity 1 issues will be responded to 7x24.
France French french_support@collabserv.com 0800-91-4163 French is available during the prevailing business hours in France Monday - Friday between 09:00-17:00 CET excluding holidays

Note: IBM Smart Cloud Notes support is currently available in English only.

Company Administrators Support in English is available at any time. Refer to the All Countries support information for instructions.
Germany German german_support@collabserv.com 0800-183-0661 Support in German is available during the prevailing business hours in Germany Monday - Friday between 09:00-17:00 CET excluding holidays

Note: IBM Smart Cloud Notes support is currently available in English only.

Company Administrators Support in English is available at any time. Refer to the All Countries support information for instructions.
Greece English support@collabserv.com 00-800-11-002-4029 Company Administrators may submit issues to English language support at any time; Severity 1 issues will be responded to 7x24.
Hong Kong English support@collabserv.com 800-903409 Wharf T&T customers, please call or email : (852) 121-000 or cc@wharftt.com

Company Administrators may submit issues to English language support at any time; Severity 1 issues will be responded to 7x24.
Hungary English support@collabserv.com 06-800-011-11 and when prompted, enter 877 839-3409

Additional Detailed instructions for calling using AT&T USA Direct are found at http://www.usa.att.com/traveler/index.jsp
Company Administrators may submit issues to English language support at any time; Severity 1 issues will be responded to 7x24.
India English support@collabserv.com 000-800-100-1625 Company Administrators may submit issues to English language support at any time; Severity 1 issues will be responded to 7x24.
Ireland English support@collabserv.com 1-800-550-000 or 00-800-222-55288 and when prompted, enter 877 839-3409

Additional Detailed instructions for calling using AT&T USA Direct are found at http://www.usa.att.com/traveler/index.jsp
Company Administrators may submit issues to English language support at any time; Severity 1 issues will be responded to 7x24.
Israel English support@collabserv.com To place calls using Bezeq Telecom: 1-80-949-4949 1-80-922-2222 and when prompted, enter 877 839-3409

Additional Detailed instructions for calling using AT&T USA Direct are found at http://www.usa.att.com/traveler/index.jsp
Company Administrators may submit issues to English language support at any time; Severity 1 issues will be responded to 7x24.
Italy English support@collabserv.com 800-789310 Company Administrators may submit issues to English language support at any time; Severity 1 issues will be responded to 7x24.
Japan Japanese japan_support@collabserv.com Japan (KDD) 00531-11-3427

Japan (SoftBank) 0066-33-830214

Japan (NTT) 0034-800-900285
Support in Japanese is available during the prevailing business hours in Japan Monday - Friday between 09:00-17:00 JST excluding holidays

Company Administrators Support in English is available at any time. Refer to the All Countries support information for instructions.
Korea, South English support@collabserv.com 00-729-11

To place calls using Korea Telecom: 00-309-11

To place calls using Dacom: (Military) (Military) 550-4663 550-2872

and when prompted, enter 877 839-3409

Additional Detailed instructions for calling using AT&T USA Direct are found at http://www.usa.att.com/traveler/index.jsp
Company Administrators may submit issues to English language support at any time; Severity 1 issues will be responded to 7x24.
Malaysia English support@collabserv.com 1-800-80-0011 when prompted, enter 877 839-3409

Additional Detailed instructions for calling using AT&T USA Direct are found at http://www.usa.att.com/traveler/index.jsp
Company Administrators may submit issues to English language support at any time; Severity 1 issues will be responded to 7x24.
Mexico Spanish latam_support@collabserv.com Mexico City: 5270-5899
Country Toll Free outside Mexico City: 01-800-710-5817 (Spanish)
International: 52-55-5270-5899 (Spanish)
Support in Spanish is available Monday - Friday between 09:00-17:00 Central Time excluding holidays

Note: IBM Smart Cloud Notes support is currently available in English only.

Company Administrators Support in English is available at any time. Refer to the All Countries support information for instructions.
Netherlands English support@collabserv.com 0800-022-9111 and when prompted, enter 877 839-3409

Additional Detailed instructions for calling using AT&T USA Direct are found at http://www.usa.att.com/traveler/index.jsp
Company Administrators may submit issues to English language support at any time; Severity 1 issues will be responded to 7x24.
New Zealand English support@collabserv.com 000-911 and when prompted, enter 877 839-3409

Additional Detailed instructions for calling using AT&T USA Direct are found at http://www.usa.att.com/traveler/index.jsp
Company Administrators may submit issues to English language support at any time; Severity 1 issues will be responded to 7x24.
Norway English support@collabserv.com 800-18285 Company Administrators may submit issues to English language support at any time; Severity 1 issues will be responded to 7x24.
Panama Spanish latam_support@collabserv.com 800-0109 and when prompted, enter 877 839-3409

Additional Detailed instructions for calling using AT&T USA Direct are found at http://www.usa.att.com/traveler/index.jsp
Support in Spanish is available Monday - Friday between 09:00-17:00 Central Time excluding holidays

Note: IBM Smart Cloud Notes support is currently available in English only.

Company Administrators Support in English is available at any time. Refer to the All Countries support information for instructions.
Peru Spanish latam_support@collabserv.com 0-800-50-288 or 0-800-70-088 and when prompted, enter 877 839-3409

Additional Detailed instructions for calling using AT&T USA Direct are found at http://www.usa.att.com/traveler/index.jsp
Support in Spanish is available Monday - Friday between 09:00-17:00 Central Time excluding holidays

Note: IBM Smart Cloud Notes support is currently available in English only.

Company Administrators Support in English is available at any time. Refer to the All Countries support information for instructions.
Philippines English support@collabserv.com 1-800-1111-0676

Additional Detailed instructions for calling using AT&T USA Direct are found at http://www.usa.att.com/traveler/index.jsp
Company Administrators may submit issues to English language support at any time; Severity 1 issues will be responded to 7x24.
Poland English support@collabserv.com 0-0-800-111-1111 and when prompted, enter 877 839-3409

Additional Detailed instructions for calling using AT&T USA Direct are found at http://www.usa.att.com/traveler/index.jsp
Company Administrators may submit issues to English language support at any time; Severity 1 issues will be responded to 7x24.
Portugal English support@collabserv.com 800-800-128 and when prompted, enter 877 839-3409 Company Administrators may submit issues to English language support at any time; Severity 1 issues will be responded to 7x24.
Puerto Rico Spanish latam_support@collabserv.com 1-800-225-5288 and When prompted, enter 877 839-3409

Additional Detailed instructions for calling using AT&T USA Direct are found at http://www.usa.att.com/traveler/index.jsp
Support in Spanish is available Monday - Friday between 09:00-17:00 Central Time excluding holidays

Note: IBM Smart Cloud Notes support is currently available in English only.

Company Administrators Support in English is available at any time. Refer to the All Countries support information for instructions.
Russia English support@collabserv.com 8 ˆ 10-800-110-1011 and when prompted, enter 877 839-3409

Additional Detailed instructions for calling using AT&T USA Direct are found at http://www.usa.att.com/traveler/index.jsp
Company Administrators may submit issues to English language support at any time; Severity 1 issues will be responded to 7x24.
Singapore English support@collabserv.com 800-110-1733 Company Administrators may submit issues to English language support at any time; Severity 1 issues will be responded to 7x24.
South Africa English support@collabserv.com 0800-982-229 Company Administrators may submit issues to English language support at any time; Severity 1 issues will be responded to 7x24.
Spain English support@collabserv.com 900-99-1018 Company Administrators may submit issues to English language support at any time; Severity 1 issues will be responded to 7x24.
Sweden English support@collabserv.com 020-79-0708 Company Administrators may submit issues to English language support at any time; Severity 1 issues will be responded to 7x24.
Switzerland English support@collabserv.com 0800-89-6797 Company Administrators may submit issues to English language support at any time; Severity 1 issues will be responded to 7x24.
Taiwan English support@collabserv.com 00-801-102-880 and when prompted, enter 877 839-3409

Additional Detailed instructions for calling using AT&T USA Direct are found at http://www.usa.att.com/traveler/index.jsp
Company Administrators may submit issues to English language support at any time; Severity 1 issues will be responded to 7x24.
Thailand English support@collabserv.com 1-800-0001-33 and when prompted, enter 877 839-3409

Additional Detailed instructions for calling using AT&T USA Direct are found at http://www.usa.att.com/traveler/index.jsp
Company Administrators may submit issues to English language support at any time; Severity 1 issues will be responded to 7x24.
Turkey English support@collabserv.com 0-811-288-0001 and when prompted, enter 877 839-3409

Additional Detailed instructions for calling using AT&T USA Direct are found at http://www.usa.att.com/traveler/index.jsp
Company Administrators may submit issues to English language support at any time; Severity 1 issues will be responded to 7x24.
UK English support@collabserv.com 0808-234-3095 Company Administrators may submit issues to English language support at any time; Severity 1 issues will be responded to 7x24.
United States English support@collabserv.com 1-888-376-0105 or 1-978-899-9192 Company Administrators may submit issues to English language support at any time; Severity 1 issues will be responded to 7x24.
Uruguay Spanish latam_support@collabserv.com 000-410 and when prompted, enter 877 839-3409

Additional Detailed instructions for calling using AT&T USA Direct are found at http://www.usa.att.com/traveler/index.jsp
Support in Spanish is available Monday - Friday between 09:00-17:00 Central Time excluding holidays

Note: IBM Smart Cloud Notes support is currently available in English only.

Company Administrators Support in English is available at any time. Refer to the All Countries support information for instructions.
Venezuela Spanish latam_support@collabserv.com 0-800-225-5288 and when prompted, enter 877 839-3409

Additional Detailed instructions for calling using AT&T USA Direct are found at http://www.usa.att.com/traveler/index.jsp
Support in Spanish is available Monday - Friday between 09:00-17:00 Central Time excluding holidays

Note: IBM Smart Cloud Notes support is currently available in English only.

Company Administrators Support in English is available at any time. Refer to the All Countries support information for instructions.

Reporting a Problem

How do I report a security problem with the services?

Post a topic to our forum. If you suspect a security vulnerability, please let us know.

How do I report copyright infringement?

To report infringement of copyrighted material, visit our Digital Millenium Copyright Act Notices page.

Note: The Wiki and Forum are currently available in English only