Technical Support
Online Support
Online, self-help is available at the links provided below.
Product Documentation
Troubleshooting, FAQs, and Education
Trial Support
Trial subscribers have access to Online Support. Your trial administrators also have access to Trial Account Setup Support. With Online Support, you can get your questions answered by our support team and growing user community as well as accessing our training materials and documentation. With Trial Account Setup Support, trial company administrators can get answers to their initial trial account setup questions.
English language Trial Account Setup Support can be reached by email at support@collabserv.com. For details on your country specific contact information and hours of support, please reference the support contact information below.
Administrator Support
Company administrators with an active subscription are eligible to use Online Support or to contact our support team for assistance with complex issues or issues requiring immediate attention.
English language Administrator Support can be reached by email at support@collabserv.com or for issues requiring immediate attention, by phone at U.S. Toll Free 1-888-376-0105. For details on your country specific contact information and hours of support, please reference the support contact information below.
IBM SmartCloud Meetings Support
In addition to accessing Online Support, meeting hosts or participants having an urgent issue with a meeting in progress are eligible to contact support.
English language support can be reached by phone at U.S. Toll Free 1-888-376-0105 or by email at support@collabserv.com. For details on your country specific contact information and hours of support, please reference the support contact information below.
Support Contact Information
| Country | Language | Email Address for all Severity issues | Phone Number for Severity 1 issues | Contact Hours and Additional Information |
|---|---|---|---|---|
| All Countries | English | support@collabserv.com | Local country contact number below or US toll number: +1-978-899-9192 | Company Administrators may submit issues to English language support at any time; Severity 1 issues will be responded to 7x24. |
| Argentina | Spanish | latam_support@collabserv.com |
0800-555-4288 or 0800-288-5288 and when prompted, enter 877 839-3409 Additional Detailed instructions for calling using AT&T USA Direct are found at http://www.usa.att.com/traveler/index.jsp |
Support in Spanish is available Monday - Friday between 09:00-17:00 Central Time excluding holidays. Note: IBM Smart Cloud Notes support is currently available in English only. Company Administrators Support in English is available at any time. Refer to the All Countries support information for instructions. |
| Australia | English | support@collabserv.com | 1-800-75-2425 | Company Administrators may submit issues to English language support at any time; Severity 1 issues will be responded to 7x24. |
| Austria | German | german_support@collabserv.com |
0-800-200-288 and when prompted, enter 877 839-3409 Additional Detailed instructions for calling using AT&T USA Direct are found at http://www.usa.att.com/traveler/index.jsp |
Company Administrator Support in German is available during the prevailing business hours; Monday - Friday between 09:00-17:00 CET excluding holidays. Note: IBM Smart Cloud Notes support is currently available in English only. Company Administrators Support in English is available at any time. Refer to the All Countries support information for instructions. |
| Belgium | English | support@collabserv.com |
0-800-100-10 and when prompted, enter 877 839-3409 Additional Detailed instructions for calling using AT&T USA Direct are found at http://www.usa.att.com/traveler/index.jsp |
Company Administrators may submit issues to English language support at any time; Severity 1 issues will be responded to 7x24. |
| Bolivia | Spanish | support@collabserv.com |
800-101-110 and when prompted, enter 877 839-3409 Additional Detailed instructions for calling using AT&T USA Direct are found at http://www.usa.att.com/traveler/index.jsp |
Support in Spanish is available Monday - Friday between 09:00-17:00 Central Time excluding holidays. Note: IBM Smart Cloud Notes support is currently available in English only. Company Administrators Support in English is available at any time. Refer to the All Countries support information for instructions. |
| Brazil | Brazilian Portuguese | brazil_support@collabserv.com | 0800-892-1505 |
Support in Brazilian Portuguese is available Monday - Friday between 09:00-17:00 Brasilia time excluding holidays. Note: IBM Smart Cloud Notes support is currently available in English only. Company Administrators Support in English is available at any time. Refer to the All Countries support information for instructions. |
| Canada | English | support@collabserv.com | 1-888-376-0105 | Company Administrators may submit issues to English language support at any time; Severity 1 issues will be responded to 7x24. |
| Canada French | French | french_canadian_support@collabserv.com | 1-888-376-0105 |
Support in French is available during Quebec business hours, Monday to Friday from 9:00 AM to 5:00 PM, except holidays Note: IBM Smart Cloud Notes support is currently available in English only. Company Administrators Support in English is available at any time. Refer to the All Countries support information for instructions. |
| Chile | Spanish | latam_support@collabserv.com |
800-225-288 or 800-360-311 and when prompted, enter 877 839-3409 Additional Detailed instructions for calling using AT&T USA Direct are found at http://www.usa.att.com/traveler/index.jsp |
Support in Spanish is available Monday - Friday between 09:00-17:00 Central Time excluding holidays Note: IBM Smart Cloud Notes support is currently available in English only. Company Administrators Support in English is available at any time. Refer to the All Countries support information for instructions. |
| China | English | support@collabserv.com | 10-800-711-0943 or 10-800-110-0869 | Company Administrators may submit issues to English language support at any time; Severity 1 issues will be responded to 7x24. |
| Colombia | Spanish | latam_support@collabserv.com |
01-800-911-0010 and when prompted, enter 877 839-3409 Additional Detailed instructions for calling using AT&T USA Direct are found at http://www.usa.att.com/traveler/index.jsp |
Support in Spanish is available Monday - Friday between 09:00-17:00 Central Time excluding holidays Note: IBM Smart Cloud Notes support is currently available in English only. Company Administrators Support in English is available at any time. Refer to the All Countries support information for instructions. |
| Costa Rica | Spanish | latam_support@collabserv.com |
0-800-011-4114 and when prompted, enter 877 839-3409 Additional Detailed instructions for calling using AT&T USA Direct are found at http://www.usa.att.com/traveler/index.jsp |
Support in Spanish is available Monday - Friday between 09:00-17:00 Central Time excluding holidays Note: IBM Smart Cloud Notes support is currently available in English only. Company Administrators Support in English is available at any time. Refer to the All Countries support information for instructions. |
| Denmark | English | support@collabserv.com | 80-882952 | Company Administrators may submit issues to English language support at any time; Severity 1 issues will be responded to 7x24. |
| Dominican Republic | Spanish | latam_support@collabserv.com |
1-800-872-2881 and when prompted, enter 877 839-3409 Additional Detailed instructions for calling using AT&T USA Direct are found at http://www.usa.att.com/traveler/index.jsp |
Support in Spanish is available Monday - Friday between 09:00-17:00 Central Time excluding holidays Note: IBM Smart Cloud Notes support is currently available in English only. Company Administrators Support in English is available at any time. Refer to the All Countries support information for instructions. |
| El Salvador | Spanish | latam_support@collabserv.com |
800-1288 or 800-1785 and when prompted, enter 877 839-3409 Additional Detailed instructions for calling using AT&T USA Direct are found at http://www.usa.att.com/traveler/index.jsp |
Support in Spanish is available Monday - Friday between 09:00-17:00 Central Time excluding holidays Note: IBM Smart Cloud Notes support is currently available in English only. Company Administrators Support in English is available at any time. Refer to the All Countries support information for instructions. |
| Finland | English | support@collabserv.com |
0 8001 10015 and when prompted, enter 877 839-3409 Additional Detailed instructions for calling using AT&T USA Direct are found at http://www.usa.att.com/traveler/index.jsp |
Company Administrators may submit issues to English language support at any time; Severity 1 issues will be responded to 7x24. |
| France | French | french_support@collabserv.com | 0800-91-4163 |
French is available during the prevailing business hours in France Monday - Friday between 09:00-17:00 CET excluding holidays Note: IBM Smart Cloud Notes support is currently available in English only. Company Administrators Support in English is available at any time. Refer to the All Countries support information for instructions. |
| Germany | German | german_support@collabserv.com | 0800-183-0661 |
Support in German is available during the prevailing business hours in Germany Monday - Friday between 09:00-17:00 CET excluding holidays Note: IBM Smart Cloud Notes support is currently available in English only. Company Administrators Support in English is available at any time. Refer to the All Countries support information for instructions. |
| Greece | English | support@collabserv.com | 00-800-11-002-4029 | Company Administrators may submit issues to English language support at any time; Severity 1 issues will be responded to 7x24. |
| Hong Kong | English | support@collabserv.com | 800-903409 |
Wharf T&T customers, please call or email : (852) 121-000 or cc@wharftt.com Company Administrators may submit issues to English language support at any time; Severity 1 issues will be responded to 7x24. |
| Hungary | English | support@collabserv.com |
06-800-011-11 and when prompted, enter 877 839-3409 Additional Detailed instructions for calling using AT&T USA Direct are found at http://www.usa.att.com/traveler/index.jsp |
Company Administrators may submit issues to English language support at any time; Severity 1 issues will be responded to 7x24. |
| India | English | support@collabserv.com | 000-800-100-1314 | Company Administrators may submit issues to English language support at any time; Severity 1 issues will be responded to 7x24. |
| Ireland | English | support@collabserv.com |
1-800-550-000 or 00-800-222-55288 and when prompted, enter 877 839-3409 Additional Detailed instructions for calling using AT&T USA Direct are found at http://www.usa.att.com/traveler/index.jsp |
Company Administrators may submit issues to English language support at any time; Severity 1 issues will be responded to 7x24. |
| Israel | English | support@collabserv.com |
To place calls using Bezeq Telecom: 1-80-949-4949 1-80-922-2222 and when prompted, enter 877 839-3409 Additional Detailed instructions for calling using AT&T USA Direct are found at http://www.usa.att.com/traveler/index.jsp |
Company Administrators may submit issues to English language support at any time; Severity 1 issues will be responded to 7x24. |
| Italy | English | support@collabserv.com | 800-789310 | Company Administrators may submit issues to English language support at any time; Severity 1 issues will be responded to 7x24. |
| Japan | Japanese | japan_support@collabserv.com |
Japan (KDD) 00531-11-3427 Japan (SoftBank) 0066-33-830214 Japan (NTT) 0034-800-900285 |
Support in Japanese is available during the prevailing business hours in Japan Monday - Friday between 09:00-17:00 JST excluding holidays Note: IBM Smart Cloud Notes support is currently available in English only. Company Administrators Support in English is available at any time. Refer to the All Countries support information for instructions. |
| Korea, South | English | support@collabserv.com |
00-729-11 To place calls using Korea Telecom: 00-309-11 To place calls using Dacom: (Military) (Military) 550-4663 550-2872 and when prompted, enter 877 839-3409 Additional Detailed instructions for calling using AT&T USA Direct are found at http://www.usa.att.com/traveler/index.jsp |
Company Administrators may submit issues to English language support at any time; Severity 1 issues will be responded to 7x24. |
| Malaysia | English | support@collabserv.com |
1-800-80-0011 when prompted, enter 877 839-3409 Additional Detailed instructions for calling using AT&T USA Direct are found at http://www.usa.att.com/traveler/index.jsp |
Company Administrators may submit issues to English language support at any time; Severity 1 issues will be responded to 7x24. |
| Mexico | Spanish | support@collabserv.com |
01-800-288-2872 or 001-800-462-4240 when prompted, enter 877 839-3409 Additional Detailed instructions for calling using AT&T USA Direct are found at http://www.usa.att.com/traveler/index.jsp |
Support in Spanish is available Monday - Friday between 09:00-17:00 Central Time excluding holidays Note: IBM Smart Cloud Notes support is currently available in English only. Company Administrators Support in English is available at any time. Refer to the All Countries support information for instructions. |
| Netherlands | English | support@collabserv.com |
0800-022-9111 and when prompted, enter 877 839-3409 Additional Detailed instructions for calling using AT&T USA Direct are found at http://www.usa.att.com/traveler/index.jsp |
Company Administrators may submit issues to English language support at any time; Severity 1 issues will be responded to 7x24. |
| New Zealand | English | support@collabserv.com |
000-911 and when prompted, enter 877 839-3409 Additional Detailed instructions for calling using AT&T USA Direct are found at http://www.usa.att.com/traveler/index.jsp |
Company Administrators may submit issues to English language support at any time; Severity 1 issues will be responded to 7x24. |
| Norway | English | support@collabserv.com | 800-18285 | Company Administrators may submit issues to English language support at any time; Severity 1 issues will be responded to 7x24. |
| Panama | Spanish | latam_support@collabserv.com |
800-0109 and when prompted, enter 877 839-3409 Additional Detailed instructions for calling using AT&T USA Direct are found at http://www.usa.att.com/traveler/index.jsp |
Support in Spanish is available Monday - Friday between 09:00-17:00 Central Time excluding holidays Note: IBM Smart Cloud Notes support is currently available in English only. Company Administrators Support in English is available at any time. Refer to the All Countries support information for instructions. |
| Peru | Spanish | latam_support@collabserv.com |
0-800-50-288 or 0-800-70-088 and when prompted, enter 877 839-3409 Additional Detailed instructions for calling using AT&T USA Direct are found at http://www.usa.att.com/traveler/index.jsp |
Support in Spanish is available Monday - Friday between 09:00-17:00 Central Time excluding holidays Note: IBM Smart Cloud Notes support is currently available in English only. Company Administrators Support in English is available at any time. Refer to the All Countries support information for instructions. |
| Philippines | English | support@collabserv.com |
1-800-1111-0676 Additional Detailed instructions for calling using AT&T USA Direct are found at http://www.usa.att.com/traveler/index.jsp |
Company Administrators may submit issues to English language support at any time; Severity 1 issues will be responded to 7x24. |
| Poland | English | support@collabserv.com |
0-0-800-111-1111 and when prompted, enter 877 839-3409 Additional Detailed instructions for calling using AT&T USA Direct are found at http://www.usa.att.com/traveler/index.jsp |
Company Administrators may submit issues to English language support at any time; Severity 1 issues will be responded to 7x24. |
| Portugal | English | support@collabserv.com | 800-800-128 and when prompted, enter 877 839-3409 | Company Administrators may submit issues to English language support at any time; Severity 1 issues will be responded to 7x24. |
| Puerto Rico | Spanish | support@collabserv.com |
1-800-225-5288 and When prompted, enter 877 839-3409 Additional Detailed instructions for calling using AT&T USA Direct are found at http://www.usa.att.com/traveler/index.jsp |
Support in Spanish is available Monday - Friday between 09:00-17:00 Central Time excluding holidays Note: IBM Smart Cloud Notes support is currently available in English only. Company Administrators Support in English is available at any time. Refer to the All Countries support information for instructions. |
| Russia | English | support@collabserv.com |
8 10-800-110-1011 and when prompted, enter 877 839-3409 Additional Detailed instructions for calling using AT&T USA Direct are found at http://www.usa.att.com/traveler/index.jsp |
Company Administrators may submit issues to English language support at any time; Severity 1 issues will be responded to 7x24. |
| Singapore | English | support@collabserv.com | 800-110-1733 | Company Administrators may submit issues to English language support at any time; Severity 1 issues will be responded to 7x24. |
| South Africa | English | support@collabserv.com | 0800-982-229 | Company Administrators may submit issues to English language support at any time; Severity 1 issues will be responded to 7x24. |
| Spain | English | support@collabserv.com | 900-99-1018 | Company Administrators may submit issues to English language support at any time; Severity 1 issues will be responded to 7x24. |
| Sweden | English | support@collabserv.com | 020-79-0708 | Company Administrators may submit issues to English language support at any time; Severity 1 issues will be responded to 7x24. |
| Switzerland | English | support@collabserv.com | 0800-89-6797 | Company Administrators may submit issues to English language support at any time; Severity 1 issues will be responded to 7x24. |
| Taiwan | English | support@collabserv.com |
00-801-102-880 and when prompted, enter 877 839-3409 Additional Detailed instructions for calling using AT&T USA Direct are found at http://www.usa.att.com/traveler/index.jsp |
Company Administrators may submit issues to English language support at any time; Severity 1 issues will be responded to 7x24. |
| Thailand | English | support@collabserv.com |
1-800-0001-33 and when prompted, enter 877 839-3409 Additional Detailed instructions for calling using AT&T USA Direct are found at http://www.usa.att.com/traveler/index.jsp |
Company Administrators may submit issues to English language support at any time; Severity 1 issues will be responded to 7x24. |
| Turkey | English | support@collabserv.com |
0-811-288-0001 and when prompted, enter 877 839-3409 Additional Detailed instructions for calling using AT&T USA Direct are found at http://www.usa.att.com/traveler/index.jsp |
Company Administrators may submit issues to English language support at any time; Severity 1 issues will be responded to 7x24. |
| UK | English | support@collabserv.com | 0808-234-3095 | Company Administrators may submit issues to English language support at any time; Severity 1 issues will be responded to 7x24. |
| United States | English | support@collabserv.com | 1-888-376-0105 or 1-978-899-9192 | Company Administrators may submit issues to English language support at any time; Severity 1 issues will be responded to 7x24. |
| Uruguay | Spanish | latam_support@collabserv.com |
000-410 and when prompted, enter 877 839-3409 Additional Detailed instructions for calling using AT&T USA Direct are found at http://www.usa.att.com/traveler/index.jsp |
Support in Spanish is available Monday - Friday between 09:00-17:00 Central Time excluding holidays Note: IBM Smart Cloud Notes support is currently available in English only. Company Administrators Support in English is available at any time. Refer to the All Countries support information for instructions. |
| Venezuela | Spanish | latam_support@collabserv.com |
0-800-225-5288 and when prompted, enter 877 839-3409 Additional Detailed instructions for calling using AT&T USA Direct are found at http://www.usa.att.com/traveler/index.jsp |
Support in Spanish is available Monday - Friday between 09:00-17:00 Central Time excluding holidays Note: IBM Smart Cloud Notes support is currently available in English only. Company Administrators Support in English is available at any time. Refer to the All Countries support information for instructions. |
Reporting a Problem
How do I report a security problem with the services?
Post a topic to our forum. If you suspect a security vulnerability, please let us know.
How do I report copyright infringement?
To report infringement of copyrighted material, visit our Digital Millenium Copyright Act Notices page.
Note: The Wiki and Forum are currently available in English only