Bulk email phishing is the most common type of phishing attack. A scammer creates an email message that appears to come from a large, well-known legitimate business or organization, like a national or global bank, a large online retailer, the makers of a popular software application or app. They then send the message to millions of recipients as bulk email phishing is a numbers game: The larger or more popular the impersonated sender, the more recipients who are likely to be customers, subscribers or members.

Cybercriminals go to various lengths to make the phishing email appear legitimate. They typically include the impersonated sender’s logo in the email, masking the ‘from’ email address to include the impersonated sender’s domain name. Some even spoof the sender’s domain name—for example, by using ‘rnicrosoft.com’ instead of ‘microsoft.com’—to appear legit at a glance.

The subject line addresses a topic that the impersonated sender might credibly address, and that appeals to strong emotions—fear, greed, curiosity, a sense of urgency or time pressure—to get the recipient's attention. Typical subject lines include 'Please update your user profile,' 'Problem with your order,' 'Your closing documents are ready to sign', 'Your invoice is attached'. 

The body of the email instructs the recipient to take a seemingly reasonable action but one that results in the recipient divulging sensitive information or downloading a file that infects the recipient's device or network.

For example, recipients might be directed to ‘click here to update your profile', but the underlying hyperlink takes them to a fake website that tricks them into entering their actual login credentials. Alternatively, they may be told to open an attachment that appears legitimate (for example, 'invoice20.xlsx') but that delivers malware or malicious code to the recipient's device or network.

Spear phishing targets a specific individual—usually someone with privileged access to sensitive data or network resources, or special authority that the scammer can exploit for fraudulent purposes.

A spear phisher studies the target to gather information to pose as a person or entity the target truly trusts—a friend, boss, co-worker, colleague, trusted vendor or financial institution—or to pose as the target individual. Social media and networking sites—where people publicly congratulate coworkers, endorse colleagues and vendors and tend to overshare—are rich sources of information for spear phishing research. 

With this information, the spear phisher can send a message containing specific personal details or financial information and a credible request to the target. For example, 'I know you're leaving tonight for vacation—but can you please pay this invoice (or transfer USDXXX.XX to this account) before close of business today?'

A spear phishing attack aimed at a C-level executive, a wealthy individual or some other high-value target is often called a whale phishing or whaling attack.

BEC is a class of spear phishing attack that attempts to steal large sums of money or extremely valuable information—for example, trade secrets, customer data, financial information—from corporations or institutions.

BEC attacks can take several different forms. Two of the most common include:

• CEO fraud: The scammer impersonates a C-level executive’s email account or hacks into it directly and sends a message to a lower-level employee instructing them to transfer funds to a fraudulent account, make a purchase from a fraudulent vendor, or send files to an unauthorized party.
   

• Email account compromise (EAC): The scammer accesses to a lower-level employee's email account—for example, a manager in finance, sales, R&D—and uses it to send fraudulent invoices to vendors, instruct other employees to make fraudulent payments or deposits, or request access to confidential data.

As part of these attacks, scammers often gains access to company email accounts by sending an executive or employee a spear phishing message that tricks them into divulging email account credentials (username and password). For example, a message such as ‘Your password is about to expire. Click this link to update your account’ might conceal a malicious link to a fake website designed to steal account information.

Regardless of the tactics used, successful BEC attacks are among the costliest cyberattacks. In one of the best-known examples of BEC, hackers impersonating a CEO convinced his company's finance department to transfer EUR 42 million to a fraudulent bank account ( link resides outside ibm.com).

Organizations are encouraged to teach users how to recognize phishing scams, and to develop best-practices for dealing with any suspicious emails and text messages. For example, users can be taught to recognize these and other characteristic features of phishing emails:

• Requests for sensitive or personal information, or to update profile or payment information,
  
  
• Requests to send or move money,
  
  
• File attachments the recipient did not request or expect,
  
  
• A sense of urgency, whether blatant ('Your account will be closed today...') or subtle (e.g., a request from a colleague to pay an invoice immediately) threats of jail time or other unrealistic consequences,
  
  
• Threats of jail time or other unrealistic consequences,
  
  
• Poor spelling or grammar,
  
  
• Inconsistent or spoofed sender address,
  
  
• Links shortened by using Bit.Ly or some other link-shortening service,
  
  
• Images of text used in place of text (in messages or on linked web pages).

This is only a partial list; unfortunately, hackers are always devising new phishing techniques to better avoid detection. Publications such as the Anti-Phishing Working Group's quarterly Phishing Trends Activity Report (link resides outside ibm.com) can help organizations keep pace. 

Organizations can also encourage or enforce best practices that put less pressure on employees to be phishing sleuths. For example, organizations can establish and communicate clarifying policies - for example, a superior or colleague will never email a request to transfer funds. They can require employees to verify any request for personal or sensitive information by contacting the sender or visiting the sender's legitimate site directly, by using means other than those provided in the message. And they can insist that employees report phishing attempts and suspicious emails to the IT or Security group.

Despite the best user training and rigorous best practices, users still make mistakes. Fortunately, several established and emerging endpoint and network security technologies can help security teams pick up the battle against phishing where training and policy leave off.

• Spam filters and email security software use data on existing phishing scams and machine learning algorithms to identify suspected phishing emails (and other spam). The scams and spam are then moved to a separate folder and any links they contain are disabled.
   

• Antivirus and anti-malware software detects and neutralizes malicious files or code in phishing emails.
   

• Multi-factor authentication requires at least one login credential in addition to a username and a password—for example, a one-time code sent to the users' cell phone. By providing an extra last line of defense against phishing scams or other attacks that successfully compromise passwords, multi-factor authentication can undermine spear phishing attacks and prevent BEC.
   

• Web filters prevent users from visiting known malicious websites ('blacklisted' sites) and display alerts whenever users visit suspected malicious or fake websites.

Enterprise cybersecurity solutions include the following technologies:

• Security orchestration
• Automation and response (SOAR)
• Security information and event management (SIEM)
• Endpoint detection and response (EDR)
• Network detection and response (NDR)
• Extended detection and response (XDR)

These technologies can be combined with continually updated threat intelligence and automated incidence response capabilities. These solutions can help organizations prevent phishing scams before they reach users and limit the impact of phishing attacks that get past traditional endpoint or network defenses.