What it can do for your business

IBM® Support Value Add Offering for ITNM High Availability Database assigns an IBM Support Engineer to work remotely with you to provide configuration advice on your initial high availability database. High availability refers to a computing environment in which the hardware and software components remain operational during planned and unplanned outages. The Support Engineer helps you to fine-tune an existing setup for optimal results when storing historical poll data, and provides guidance to help minimize the impact of computer or network failures.
IBM Support Value Add Offering for ITNM High Availability Database

Optimize the client experience

Save time and optimize performance with direct access to an IBM Support Engineer who understands your business processes and can advise you on the best setup for your high availability database.

Improve implementation efficiency

Get tactical technical advice on how to set up your high availability database to achieve your desired business outcomes.

Enrich your learning and capabilities

Improve learning and capabilities when important concepts are explained specific to your environment and best practice suggestions are provided for configuring your environment.

Key features

  • Flexible support
  • Personalized technical advice
  • Block hours of support
  • Apply best business practices