Transforms big data lifecycle management

Lifecycle Support for IBM® BigInsights® expertly handles issues that may arise with your big data strategy. From day one it delivers superior support for your BigInsights products and continues to do so for all stages of your Hadoop journey. Let IBM experts help no matter where you are in your big data process with comprehensive, end-to-end lifecycle support. Hit the ground running with a vast portfolio of resources and avoid facing Hadoop and Spark alone. Act quickly on predicted issues, avoid common problems and get the expert support required to optimize your deployment.
IBM Lifecycle Support for IBM BigInsights

IBM Elite Support

Delivers 24/7 technical support to give you peace of mind, problem resolution support, and maintenance protection to help reduce risk, time to market, and costs required to deploy your applications.

Initial Install and Planning Service

Global experts from IBM Lab Services and development help jump-start your implementation with initial planning, deployment and configuration for new installations to get you going quickly.

Developer Assistance Service

IBM experts provide assistance with incident requests including architecture input, best practices, input into project documents, how-to discussions, an expert sounding board and options evaluation.

Designated Support Engineer Service

Augment support by assigning a support engineer to provide a consistent end-to-end subject matter expert engagement. The DSE provides personalized assistance to resolve problems prioritized by you.

Key reasons you need Lifecycle Support and Services

  • Proactive + Predictive
  • Full Lifecycle
  • Leading Experts
  • Fast relief to high impact problems
  • Rapid response to your requests
  • Timely problem resolution
  • High quality fixes and information
  • Up-to-date service and installation information