Feature spotlights

Manage IT, operational assets

IBM can manage all assets (IT, Enterprise, Smart) from one platform (with Maximo) reducing support disconnects and cost, and enabling service management process to be applied to all assets and services.

Create software app store

IIBM® BigFix creates a software app store that enables users to select software with automated approvals, accounting, and deployment.

Analyze change impacts

Automated change analytics in Control Desk enable clients to understand the service impact of changes and collisions with other changes to minimize outages and issues.

Self service, service catalog

Users can easily order services, chat with support, report issues, easily find solutions and track status through a seamless, brandable single point of contact.

Manage software assets

Maintain compliance, reduce software waste, manage entitlements and contracts and reclaim under used assets with IBM Control Desk's asset management capabilities.

Manage changes

Manage IT and Operational assets and services in an integrated manner to streamline support, availability, and reduce costs.

Manage issues

Easily manage and route incidents and requests. Check status at a glance through a streamlined dashboard.

Flexible pricing and deployment

With the new IBM Cloud DevOps for Hybrid Deployment bundle, IBM delivers a new consumption model based on FlexPoints. FlexPoints can be purchased and allocated across the applications included in the bundle according to needs of the business.

Technical details

Software requirements

A browser is required to access the application. The following browsers are supported:

  • Internet Explorer 7.0.x, 8.0x, and 11
  • Firefox 3.5x and 3.6.x
  • Safari 5.1 and Edge
  • Native browser on iOS devices (iPhone, iPod touch, and iPad) for Everyplace only
  • Native browser on devices running Android 2.1, or later, for Everyplace only
  • Native browser on Blackberry devices (6.0, or later) for Everyplace only

Hardware requirements

See Software Requirements for IBM Control Desk System Requirements.

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