Four good reasons to use Cloud Data Center Support Services
Achieve high systems availability
IBM provides you with your own ITIL v3-certified client availability leader (CAL) and a dedicated support team. The CAL proactively manages the availability of your IT infrastructure – including software, hardware, non-IBM systems, as well as virtualized and cloud infrastructure. Using proprietary tools and tested support processes, your team helps to predict and prevent problems in your entire IT environment and accelerate the resolution of issues when they do arise.
Reduce cost by preventing and reducing the impact of outages
Your own CAL and IBM support team are dedicated to the proactive prevention of outages. They can help you avoid the costs of downtime – which can far exceed the expense of IBM services. If a support issue does arise, IBM services can help you reduce its impact through a highly coordinated approach to problem resolution that is rooted in key performance indicators (KPIs) and IT Infrastructure Library (ITIL) standards.
Get real results with industry-leading support processes
IBM can deliver holistic services to achieve measurable, lasting results to help improve your business. We measure your KPIs prior to starting services and track them for the duration of the service delivery. Long-term data from select clients suggests that IBM services helped to decrease planned and unplanned outages – while improving customer satisfaction. In addition to metrics such as KPIs, we also base our services on the most recognized standards for excellence in support delivery.
Expert service delivery
With 19,000 worldwide support employees who handle over six million annual service requests and more than 30 years’ experience supporting multivendor support, IBM has the expertise you need to support your IT environment. We are committed to providing rapid response in the event of downtime to get you back up and running with minimal impact to your business. Using data and advanced IBM analytics, we can also offer proactive support to help you prevent problems before they happen.